Sales Coordinator

4 weeks ago

Brentwood, Tennessee, United States Aimbridge Hospitality Full time
Job Summary

$21.00


As a Sales Coordinator at Aimbridge Hospitality, you will play a crucial role in assisting the Director of Sales and Sales Managers in achieving customer satisfaction by performing clerical and administrative duties related to guest and hotel communications through the sales team. You will also be responsible for light selling duties to small groups and functions as directed by the Director of Sales.

Responsibilities
  • Assist in maintaining sales files in an organized fashion and as per specified standards.
  • Maintain Accounts Coverage Program as applicable.
  • Answer phones; qualify incoming inquiry calls and ensure all inquiries are dealt with accurately, timely, and in a professional manner.
  • Type sales contracts, BEOs, correspondence, reports, forms, direct mail pieces, etc., as needed by the sales team.
  • Maintain lead log and lead statistics to be used for strategic outbound sales.
  • Maintain Sales system (i.e., Delphi SalesPro, etc.) docs and ensure consistent, accurate, and working properly.
  • Assist managers on creative projects, including proposals, direct mail pieces, invitations, special events, etc.
  • Maintain timely and effective paper flow and communication within the department and to other departments.
  • Quote prices for meeting inquiries and work with respective Sales leadership at the property (i.e., DOS, Catering Manager) to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Work with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
  • Distribute BEOs, Changes, Rooming Lists, Signed Contracts, Revisions, etc., to appropriate departments as it relates to meeting and groups.
  • Assist guests and clients with small changes requests, etc., and complete needed paperwork for Manager.
  • Conduct site inspections for the department as needed.
  • Enter group pickup in sales pro daily and enter preferred production in sales pro monthly.
  • Maintain constant paper flow of thank you letters for groups/functions and distribute accordingly to departments and maintain in files.
  • Monitor/Order office supplies and sales collateral to ensure we are properly stocked at all times with full packets collateral supplies and promotional items.
  • Call clients for guarantee numbers for functions 72 hours prior, create/closes house accounts, and complete AV order.
  • Organize in-house deliveries, amenities, welcome letters, transportation schedules, etc., as needed.
  • Attend Sales Meetings and take minutes, type, and distribute accordingly.
  • Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by the entire management staff.
Requirements
  • High School diploma or equivalent is required with College coursework in a related field preferred.
  • Experience in a hotel or a related field is also preferred.
  • Ability to type 55 wpm.
  • Proficient with Microsoft operating Systems, OnQ, and Sales Pro Enterprise.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
Benefits
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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