Platform Program Manager

4 weeks ago


Charlotte, North Carolina, United States BrightSpeed Full time
Job Description

Brightspeed is seeking a highly skilled Platform Program Manager - Operational Readiness to join our team. As a key member of our operational readiness team, you will be responsible for ensuring the successful deployment of our platform and processes.

Key Responsibilities:
  • Develop and execute operational readiness plans to ensure seamless integration of platform and process functionality.
  • Collaborate with IT and business operations teams to align processes and visions.
  • Lead the development of a scalable and robust cross-domain end-to-end transformation workflow management process.
  • Drive long-term modernization and technical advancement planning for Product & Platform Innovation programs.
  • Support program operational deployment activities, including T-40 planning, deployment logistics, stakeholder support, and readiness communications.
  • Develop and drive testing related strategies, requirements, operational readiness, and implementation in alignment with business strategies.
  • Direct comprehensive end-to-end testing, meticulously documenting daily outcomes, including pass, fail, exceptions, defect handling, and retesting.
  • Chair daily end-to-end testing sessions, facilitating active participation from all essential stakeholders and subject matter experts.
  • Craft daily testing readouts and executive summaries, ensuring alignment and delivering cohesive information to the Executive team.
  • Define and effectively communicate significant risks and dependencies to the leadership team, ensuring clarity and transparency.
  • Support application E2E, UAT, BVT, ORT release scheduling and system integration.
  • Support program deployment activities, including data migration, blackout periods, data validation, application restore, shakeout testing, stakeholder notifications, and communications.
Requirements:
  • Bachelor's degree in Project/Program Management, Business, or Software Development.
  • 5+ years of experience managing cross-functional and/or cross-team programs.
  • 4+ years of strong technical experience, preferably in telecommunications or software development, working with copper and fiber networks.
  • Successful teamwork experience and demonstrated leadership abilities.
  • Ability to read, understand, and apply technical standards.
  • Experience working in Agile and/or Kanban software development environments.
  • Excellent client-facing and internal communication skills.
  • Experience creating C-Suite level presentation materials.
  • Quick learner with excellent written and verbal communication and analytical problem-solving skills.
  • Solid organizational skills with attention to detail, context switching, and ability to cope with tight deadlines.
  • JIRA knowledge.
  • Proficient in Microsoft Office applications.
  • Proficient in program planning and life cycle development tools.
Bonus Points:
  • Master's degree and/or technical certifications in relevant fields.
  • Intimate knowledge of telecommunications, fiber optics technology, and/or delivering a stellar customer service experience.
  • Deep familiarity with fiber technology.
  • Certified Project/Program Management Professional (PMP)-PM or Project/Program Management degree.
  • Basic knowledge of SmartSheets.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled. For all applicants, please take a moment to review our Privacy Notices: Brightspeed's Privacy Notice for California Residents and Brightspeed's Privacy Notice.



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