Healthcare Operations Specialist
7 days ago
Company Overview:
System Soft Technologies values excellence in healthcare services, prioritizing timely and efficient care for patients. Our Keck Medical Center team is dedicated to providing world-class medical care, collaborating with clinical, financial, and data management teams to ensure seamless patient experiences.
Salary: $70,000 - $90,000 per annum
About the Role:
We are seeking a proactive and detail-oriented Patient Scheduling Coordinator - Transplant Services to support our Kidney Acquisition team. This role plays a critical part in coordinating transplant-related services, ensuring that patients receive timely and efficient care throughout their transplant journey.
Key Responsibilities:
- Schedule transplant-related services to minimize patient visits and ensure timely care delivery.
- Monitor patient progress through transplant phases, coordinating necessary testing and validating financial clearance.
- Provide outstanding customer service, coordinating appointments and managing patient inquiries both in person and by phone.
- Communicate with clinicians regarding patient status, including testing completion and compliance.
- Collaborate with ancillary departments to ensure seamless care coordination.
- Participate in team meetings and contribute to process improvements to enhance patient care.
Qualifications:
- A high school diploma or GED is required; an associate's degree or bachelor's degree is preferred.
- A strong understanding of HIPAA regulations and patient confidentiality is essential.
- Preferred experience in medical scheduling, transplant processes, or related healthcare fields.
- Proficiency in medical terminology and the ability to learn electronic medical record (EMR) systems.
- Bilingual fluency is highly preferred, with certification as a department translator preferred.
Becoming a Part of Our Team:
This role offers an opportunity to contribute meaningfully to USC's transplant services, supporting patients in their care journey and playing a critical role within the transplant team. If you possess excellent communication skills, a keen eye for detail, and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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