Recovery Specialist

4 weeks ago

Atlanta, Georgia, United States Microf Full time
Job Description

Job Title: Recovery Specialist

Department: Risk Operations

Reports to: Operations Manager

Classification: Full time

Bonus Plan: Eligible

Employee Benefits: Eligible

Purpose: The Recovery Specialist will be responsible for managing the monthly renewals of customer accounts by securing good payment arrangements and updating account records.

Dimensions: Performance benchmarks shall be set quarterly by the Operations Manager.

Key Responsibilities:

  • Establish open lines of communication with account contacts and/or references listed on the account for accounts in a non-renewal status.
  • Maximize the collection of monthly RPA renewal payments through securing valid payment arrangements from customers in non-renewal status.
  • Properly document Accounts in Company's Customer Relationship Management (CRM) software with any and all correspondence with customers in non-renewal status and update all client information as needed to ensure accuracy for the company's database.
  • Identify, monitor and report unsuccessful payment arrangements to the Operations Manager in a timely manner for repossession of Company Assets.
  • Participate in monthly team meetings to provide status updates on account management.
  • Contact all non-renewed customers in effort to bring account current and/or get payment every thirty days.
  • Contact all newly assigned accounts within one business day.
  • Consistently meet outbound call requirements
  • Skip trace Accounts if applicable.
  • Other duties as assigned.

Requirements:

  • A minimum of 1-3 years of collections/customer service experience preferred.
  • An understanding of billing and collections procedures preferred.
  • Excellent customer service skills required.
  • A strong attention to detail and the ability to complete job duties with a high degree of accuracy.
  • Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.
  • Strong written and verbal communication skills required.
  • Ability and understanding of the use of computer software but not limited to Microsoft word, Outlook, and Excel.
  • Flexible in work schedule when required.
  • Excellent time management skills
  • Must be able to work as a part of a team with peers and leadership within the organization.

Benefits:

  • Eligible for participation in the Company's Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee's first 60 days of service.
  • Eight (8) paid holidays per year.
  • Fifteen (15) days paid time off annually after 90 days of employment – prorated based on the date hired.

Eligible for participation in the company's 401(k) plan after one year of service.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This Job Description is not a contract and job functions are subject to change at company's discretion with or without notice to the incumbent of the position.

  • Repossession Recovery Specialist

    3 days ago

    Atlanta, Georgia, United States United Recovery and Remarketing Full time

    Job Title:Repossession Recovery SpecialistJob Summary:United Recovery and Remarketing is seeking a highly motivated and skilled Repossession Recovery Specialist to join our team. As a Repossession Recovery Specialist, you will be responsible for the recovery of collateral that is due for repossession, including all types of motorized...

  • Debt Recovery Specialist

    1 month ago

    Atlanta, Georgia, United States Rent Recovery Solutions LLC Full time

    Job DescriptionRent Recovery Solutions LLC is seeking a Debt Recovery Specialist to join our team. As a Debt Recovery Specialist, you will be responsible for collecting debts from former residents of our clients' apartments. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to...

  • Recovery Coach

    1 month ago

    Atlanta, Georgia, United States Aware Recovery Care Full time

    Job DescriptionAt Aware Recovery Care, we're seeking a compassionate and experienced Recovery Coach to join our team. As a Recovery Coach, you'll play a vital role in guiding clients through our 52-week In-Home Addiction Treatment program. Your primary responsibility will be to deliver personalized support and guidance to clients in their home environment,...

  • Claims Recovery Specialist

    4 weeks ago

    Atlanta, Georgia, United States AIG Full time

    Claims Recovery Specialist RoleWe are seeking a skilled Claims Recovery Specialist to join our team at AIG. As a Claims Recovery Specialist, you will be responsible for the end-to-end recovery process, including investigation, identification, and pursuit of recovery/subrogation opportunities to maximize amounts received from third parties who are wholly...

  • Disaster Recovery Specialist

    1 month ago

    Atlanta, Georgia, United States Epic Full time

    Job OverviewEpic is seeking a highly skilled and dedicated Disaster Recovery Specialist to join our team. As a key member of our crew, you will be responsible for leading disaster recovery operations and providing exceptional service to our clients.Key ResponsibilitiesLead disaster recovery operations and respond to emergency situations with a focus on...

  • Peer Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Trinity Health Full time

    Job Summary:As a Certified Peer Specialist at Trinity Health, you will play a vital role in empowering individuals experiencing mental health challenges. Your primary responsibility will be to facilitate structured peer support activities, fostering recovery, socialization, self-advocacy, and wellness among consumers.**Key Responsibilities:*** Lead...

  • Public Assistance Specialist

    4 weeks ago

    Atlanta, Georgia, United States ICF International Inc Full time

    Public Assistance Specialist RoleICF Disaster Management Division is seeking a skilled Public Assistance Specialist to support our team in disaster recovery operations. The ideal candidate will have experience working with Federal and State Recovery Programs and Initiatives, as well as a strong understanding of Public Assistance and its implementing...

  • Recovery Specialist

    1 month ago

    Atlanta, Georgia, United States Microf Full time

    Job OverviewAs a Recovery Specialist at Microf, you will play a critical role in managing the monthly renewals of customer accounts by securing good payment arrangements and updating account records.Key Responsibilities:Establish open lines of communication with account contacts and/or references listed on the account for accounts in a non-renewal...

  • Peer Recovery Coach

    4 weeks ago

    Atlanta, Georgia, United States Emory HealthcareEmory University Full time

    Job Summary:The Peer Recovery Coach will provide support to individuals who have experienced overdose or other challenges with substance use or misuse in the emergency department or hospital inpatient setting. This role is responsible for upholding the culture, principles, and values of recovery in all aspects of services provided to individuals, family...

  • Peer Recovery Coach

    4 weeks ago

    Atlanta, Georgia, United States Emory HealthcareEmory University Full time

    Job Summary:The Peer Recovery Coach will provide support to individuals who have experienced overdose or other challenges with substance use in the emergency department or hospital inpatient setting. This role involves upholding the culture, principles, and values of recovery in all aspects of services provided to individuals, family members, friends, and...

  • Peer Recovery Coach

    4 weeks ago

    Atlanta, Georgia, United States Emory HealthcareEmory University Full time

    Job Summary:The Peer Recovery Coach will provide support to individuals who have experienced overdose or other challenges with substance use in the emergency department or hospital inpatient setting. This role involves upholding the culture, principles, and values of recovery in all aspects of services provided to individuals, family members, friends, and...

  • Peer Recovery Coach

    4 weeks ago

    Atlanta, Georgia, United States Emory University Full time

    Discover Your Career at Emory University: Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. The Peer Recovery Coach is responsible for responding to...

  • Nurse Practitioner

    4 weeks ago

    Atlanta, Georgia, United States Select Specialty Hospital Full time

    Job SummaryWe are seeking a highly skilled Nurse Practitioner to join our team at Select Specialty Hospital. As a critical illness recovery specialist, you will be responsible for managing the care of long-term acutely ill patients in a hospital setting.Responsibilities- Provide direct patient services using evidence-based practice guidelines- Participate in...

  • Clinical Nurse Specialist

    1 week ago

    Atlanta, Georgia, United States Shepherd Center Full time

    About Shepherd CenterAs a leading provider of rehabilitation services, Shepherd Center is dedicated to delivering world-class care to individuals with complex conditions. With a strong focus on patient-centered care, we strive to provide an exceptional experience for our patients and their families.Job SummaryWe are seeking a highly skilled Clinical Nurse...

  • Nurse Practitioner

    1 month ago

    Atlanta, Georgia, United States Select Medical Full time

    Job SummaryWe are seeking a highly skilled Nurse Practitioner to join our team at Select Medical. As a critical illness recovery specialist, you will be responsible for managing the care of chronically and critically ill patients who require extended hospital care.ResponsibilitiesProvide direct patient services using evidence-based practice...

  • Certified Nursing Assistant

    4 weeks ago

    Atlanta, Georgia, United States Dream Body Recovery LLC Full time

    Job SummaryWe are seeking a compassionate and skilled Certified Nursing Assistant to provide high-quality patient care to elderly and disabled individuals in a luxury post-op recovery home setting.Key Responsibilities:Assist clients with daily living activities, including bathing, dressing, and grooming.Communicate ongoing care results and updates to...

  • Customer Service and Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States RENT RECOVERY SOLUTIONS Full time

    Rent Recovery Solutions is seeking a Customer Service and Support Representative to join their team in Atlanta, GA.The ideal candidate will be responsible for providing exceptional service to clients, building lasting relationships, and working collaboratively with the client services team.Key responsibilities include:Responding to client inquiries through...

  • Physical Therapist

    4 weeks ago

    Atlanta, Georgia, United States Select Medical Full time

    Job SummaryWe are seeking a skilled Physical Therapist to join our team at Select Medical. As a Physical Therapist, you will play a vital role in providing high-quality patient care and promoting healing and recovery in a compassionate environment.Responsibilities* Assist patients and their families in coping with the unpredictability of illness within the...

  • Peer Support Specialist

    1 month ago

    Atlanta, Georgia, United States Trinity Health Full time

    Job Summary:As a Certified Peer Specialist at Trinity Health, you will play a vital role in empowering individuals experiencing mental health challenges. You will facilitate structured peer support activities, fostering recovery, socialization, self-advocacy, and wellness. Your goal will be to help consumers live as independently as possible.Key...

  • Full-Time Staff Coach

    4 weeks ago

    Atlanta, Georgia, United States Emory HealthcareEmory University Full time

    At Emory University, we are seeking a dedicated and compassionate Full-Time Staff Coach to join our team in the Peer Recovery Coach role.The successful candidate will be responsible for providing support to individuals, family members, and friends affected by substance use in emergency departments and hospital settings.Key responsibilities include developing...