Healthcare Operations Manager

7 days ago

Victorville, California, United States Planned Parenthood of Orange and San Bernardino Counties Full time
About the Role

We are seeking an experienced Healthcare Operations Manager to join our team in Victorville, CA. This is a full-time opportunity to lead and manage the daily operations of our health center.

Key Responsibilities:

  • Act as a Flow Facilitator, continuously monitoring schedules to improve patient wait-times and customer service.
  • Hold staff accountable to specific measurable customer service standards through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met.
  • Evaluate and ensure appropriate health center coverage with management in conjunction with the Health Center Senior Co-Manager and Area Director.
  • Build and update health center schedules to ensure optimal patient access to care.
  • Lead health center efforts to achieve established goals for volume and wait times.
  • Communicate changes, new processes, and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all health center staff.
  • Review and manage discrepancies with documentation and billing as they negatively impact health center reimbursements for services rendered.
  • Oversee management and non-direct patient care related services in the health center, including reproductive health care, primary care, managed care, abortion, and prenatal services.
  • Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences, and meetings as required.
  • Work cooperatively with the Health Center Senior Co-Manager, Area Director, and center staff to maintain maximum communication and support between health center staff, patients, and administration.
  • Implement new services, policies, and protocols in conjunction with the Health Center Senior Co-Manager, Area Director, Patient Services Administration, and staff.
  • Ensure health center compliance with Organization's State and Federal Regulations by monitoring protocol compliance and service delivery. Report any compliance deficiencies to the Senior Co-Manager.
  • Monitor staff training and deploy staff in the scheduling of appointments for family planning, primary care, and abortion services.
  • Assist the Health Center Co-Manager with scheduling staff to ensure appropriate staff coverage due to unscheduled absences. Be responsible for the Administrative Medical Assistant schedule.
  • Orient and monitor new staff training during their three-month orientation period.
  • Complete the Administrative Medical Assistant chart audits as scheduled and discuss performance and review audit results with the employee.
  • Coach, develop, educate, and hold accountable direct reports. Complete One on One quarterly meetings with the Administrative Medical Assistant.
  • Be available to travel to other health centers for coverage as needed.
About Us

At Planned Parenthood of Orange and San Bernardino Counties, we believe that healthcare is a basic human right. We combine mission with method and adhere to the highest medical standards and protocols to provide the very best for our patients.

Salary and Benefits

We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, long-term disability, generous vacation and sick leave, 401(k) matching contributions, and more.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or two years+ experience in a healthcare setting.
  • Reproductive, managed/primary health care and/or abortion services experience may be required.
  • Demonstrated ability as an effective leader, including coaching and team-building skills.
  • Strong written, verbal, and interpersonal skills.
  • Self-motivation and ability to work without direct supervision.
  • Minimum one year demonstrated supervisory experience required.
  • Ability to thrive in a fast-paced, rigorous environment with changing priorities.
  • Meet deadlines and work under pressure.
  • Demonstrate high-level computer skills, including Microsoft Word, Excel, and Outlook.
  • Electronic medical records experience required.

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