Health Insurance Enrollment Specialist
1 week ago
About GetInsured
GetInsured is a leading provider of health insurance solutions, dedicated to making finding and enrolling in health insurance simple and accessible.
About the Role
We are seeking a highly skilled and motivated Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing technical support, and managing customer accounts.
Key Responsibilities
- Inbound/Outbound Calls: Handle customer inquiries and resolve issues in a timely and professional manner.
- Deliver High-Level Customer Service: Provide personalized support and ensure customer satisfaction.
- Manage Customer Accounts: Update and maintain accurate customer information.
- Technical Support: Troubleshoot and resolve technical issues related to health insurance enrollment.
- Application Data Entry: Accurately enter customer data into our system.
- Online Chat Inquiries: Respond to online chat inquiries and provide support.
Requirements and Qualifications
- 18 years of age or older.
- Minimum Internet Speed of 35 mb/s.
- Dedicated, private, and secure workspace.
- Personal laptop or desktop computer required for the Training Period.
- Commit to full attendance during the 3-week Training period.
- Complete a background check and health screening.
Preferred Experience
- Previous experience in customer support or technical support role.
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act.
- Previous experience in a Call Center.
- Familiarity with CRM systems and practices.
- Spanish Bilingual, a plus.
Compensation and Benefits
We offer a competitive salary, including:
- $[salary] per hour base pay.
- $[salary] per hour enhanced rate contingent on weekly attendance and performance.
- Spanish Bilingual Base Pay: $[salary] per hour.
- Spanish Bilingual Enhanced Rate: $[salary] per hour contingent on weekly attendance and performance.
Benefits
- Paid Training.
- Full-Time, Seasonal temp-to-permanent roles.
- Performance and attendance-based incentives, in addition to the base pay.
- The convenience of working from home.
- Collaborative and supportive team environment.
- 401K Match.
- Individual Coverage HRA (ICHRA).
- Paid time off (PTO).
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