Health Insurance Enrollment Specialist

1 week ago


Virginia Beach, Virginia, United States GetInsured Full time

About GetInsured

GetInsured is a leading provider of health insurance solutions, dedicated to making finding and enrolling in health insurance simple and accessible.

About the Role

We are seeking a highly skilled and motivated Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be responsible for delivering an exceptional customer experience, providing technical support, and managing customer accounts.

Key Responsibilities

  • Inbound/Outbound Calls: Handle customer inquiries and resolve issues in a timely and professional manner.
  • Deliver High-Level Customer Service: Provide personalized support and ensure customer satisfaction.
  • Manage Customer Accounts: Update and maintain accurate customer information.
  • Technical Support: Troubleshoot and resolve technical issues related to health insurance enrollment.
  • Application Data Entry: Accurately enter customer data into our system.
  • Online Chat Inquiries: Respond to online chat inquiries and provide support.

Requirements and Qualifications

  • 18 years of age or older.
  • Minimum Internet Speed of 35 mb/s.
  • Dedicated, private, and secure workspace.
  • Personal laptop or desktop computer required for the Training Period.
  • Commit to full attendance during the 3-week Training period.
  • Complete a background check and health screening.

Preferred Experience

  • Previous experience in customer support or technical support role.
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act.
  • Previous experience in a Call Center.
  • Familiarity with CRM systems and practices.
  • Spanish Bilingual, a plus.

Compensation and Benefits

We offer a competitive salary, including:

  • $[salary] per hour base pay.
  • $[salary] per hour enhanced rate contingent on weekly attendance and performance.
  • Spanish Bilingual Base Pay: $[salary] per hour.
  • Spanish Bilingual Enhanced Rate: $[salary] per hour contingent on weekly attendance and performance.

Benefits

  • Paid Training.
  • Full-Time, Seasonal temp-to-permanent roles.
  • Performance and attendance-based incentives, in addition to the base pay.
  • The convenience of working from home.
  • Collaborative and supportive team environment.
  • 401K Match.
  • Individual Coverage HRA (ICHRA).
  • Paid time off (PTO).


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