Auto Bodily Injury Claims Specialist
7 days ago
About Us
At Travelers, we're dedicated to taking care of our customers and communities. We've been a leading property casualty insurer for over 160 years, known for our innovative culture and collaborative spirit.
Compensation Overview
The annual base salary range for this position is $65,300.00 - $107,600.00 nationwide, representing a broad range of salaries across the country. The actual salary will be determined by factors such as role scope, complexity, location, candidate skills, education, training, credentials, and experience. As part of our comprehensive compensation program, employees are eligible for performance-based cash incentive awards.
About the Opportunity
This position involves handling Personal and Business Insurance Auto Bodily Injury claims from first notice of loss through resolution/settlement and payment process. This may include interpreting laws and statutes for multiple state jurisdictions, managing moderate complexity Bodily Injury claims, and maintaining full compliance with internal and external quality standards and state specific regulations.
Your Responsibilities
- Customer Contacts/Experience: Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, ongoing communication, follow-through, and meeting commitments to achieve optimal outcome on every file.
- Coverage Analysis: Review and analyze coverage, apply policy conditions, provisions, exclusions, and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions. Verify benefits available, injured party's eligibility, and applicable limits. Address proper application of deductibles, co-insurance, coverage limits, etc.
- Investigation/Evaluation: Investigate each claim to obtain relevant facts necessary to determine coverage, liability, damages, and contribution potential. Obtain and review records and damages documentation. Take recorded statements as necessary.
- Reserving: Establish timely and maintain appropriate claim and expense reserves. Manage file inventory and expense reserves using an effective diary system.
- Negotiation/Resolution: Determine settlement amounts, negotiate and convey claim settlements within authority limits to claimants or their representatives.
Requirements and Qualifications
- Bachelor's Degree preferred.
- 2 years bodily injury liability claim handling experience preferred.
- General knowledge and skill in claims handling and litigation.
- Basic working level knowledge and skill in various business line products.
- Demonstrated ownership attitude and customer centric response to all assigned tasks.
- Good organizational skills with ability to prioritize and work independently.
- Attention to detail ensuring accuracy.
What We Offer
- Health Insurance: Coverage for employees and eligible family members from the first day of employment.
- Retirement: Travelers matches 401(k) contributions dollar-for-dollar up to 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
We Are an Equal Opportunity Employer
We believe that our diverse workforce reflects the customers and communities we serve, enabling us to deliver exceptional products and services.
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