Healthcare Operations Coordinator Specialist

7 days ago

Glendale, Arizona, United States P3 Health Partners Full time

About P3 Health Partners

We are a physician-led organization dedicated to guiding our communities to better health, unburdening clinicians, aligning incentives, and engaging patients.

Our mission is to positively disrupt the business of healthcare, transforming it from sickness care into wellness guidance.

About the Role

As a Healthcare Operations Coordinator Specialist, you will play a critical role in supporting operational initiatives while overseeing special projects. This multifaceted position requires daily problem-solving, meticulous tracking, and coordination across departments to meet varying and changing requirements.

You will oversee assigned affiliate groups, providing operational support to clinics to achieve their goals. This may include engaging with internal and external stakeholders through in-person and telephonic outreach to patients for education and engagement on preventative screenings, medication adherence, and follow-up with primary care providers.

This role requires strong analytical, critical thinking, and problem-solving skills, as well as excellent interpersonal, rapport/trust building, and communication skills.

Responsibilities

  1. Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives.
  2. Advises and supports affiliate practices as needed with quality (HEDIS/HOS) gaps and conditional documentation by outreach, chart data mining / audits, claims surveillance, quality events (i.e., diabetic eye screening), educating practice employees, etc.
  3. Works with the affiliate practices on prioritizing patient outreach and assists affiliate practices with patient outreach and coordinating scheduling new and establish patients outreaching and scheduling patients for visits by finding appointment dates/times that meet patient needs and availability.
  4. Partners with assigned groups and other P3 departments to manage high/rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient.
  5. Assists in CSR/IDT/JOC meeting preparation and participates in meetings as requested.
  6. Conducts data entry and maintains appropriate documentation and tracking for quality initiatives.
  7. Educates patients and affiliates on preventative screenings that are being scheduled/performed and the reason for performing them.
  8. Depending on education and experience – conducts in-home HEDIS gap closure for select measures such as blood pressures, diabetic eye exams, point-of-care hemoglobin A1c testing, distribution of colorectal screening kits.
  9. Other duties as assigned.

Requirements

  • High school diploma/GED required, associate degree in related field or equivalent experience preferred.
  • 2+ years experience in healthcare-related fields required, clinical healthcare-related experience, managed care, or Healthplan experience strongly preferred.
  • Experience with Microsoft Word, Excel, PowerPoint, Outlook, and general office equipment such as copier, fax machine, required.
  • Experience in Electronic Health Records required.
  • Medical Assistant Certification or experience as a Pharmacy Tech, Radiology Tech, Lab Tech, or similar strongly preferred.
  • Experience with data mining preferred.
  • Medical terminology knowledge required, experience with CPT II codes preferred.
  • Current CPR Certification preferred.

Work Environment

  • The work environment consists of exposure to physical conditions typical of a normal office environment.
  • Much of the job is performed while sitting and talking/listening on the phone, although the work may require occasional standing or walking and/or the lifting and carrying of small objects up to 25 pounds.

Estimated Salary: $60,000 - $80,000 per year

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