Strategic Communications Lead for Pharmacy Benefit Management

7 days ago

Washington, United States Cigna Health and Life Insurance Company Full time

About this Role

We are seeking an experienced communications professional to lead proactive communications strategies, including reputation and issues management, thought leadership projects, public affairs communications and crisis preparedness, for our Pharmacy Benefit Management business.

Key Responsibilities

  • Develop and implement reputational communications strategies – proactively telling our value story and addressing areas of potential risks and vulnerabilities.
  • Lead issues management communications in coordination with business communicators, media relations, and public affairs colleagues to drive effective internal and external responses.
  • Execute proactive public affairs and communications campaigns across a range of audiences and issues.
  • Support development and execution of research-based thought leadership campaigns to demonstrate our perspective on improving the health care ecosystem.
  • Develop and implement comprehensive crisis communications playbook and execute protocols and processes to ensure readiness for potential industry, member and client issues. Conduct risk assessments, scenario planning, and simulations to strengthen preparedness efforts.
  • Collaborate with internal and external stakeholders. Maintain open lines of communication, address concerns, and provide updates to ensure transparency and trust.
  • Monitor healthcare industry trends, public sentiment, and social media platforms to identify potential issues and anticipate crisis scenarios. Conduct post-crisis analysis and provide recommendations for continuous improvement.
  • Develop and deliver issues preparedness communication training programs for key stakeholders, including executives, spokespersons, and staff members. Ensure that teams are equipped with the necessary skills and knowledge to respond effectively.
  • Serve in a consultative role for PBM Communications working in a highly matrixed environment.

About You

  • A minimum of 10 years of communications experience
  • Bachelor's or Master's degree in communications, journalism, creative writing, marketing, health policy, public administration or similar field preferred.
  • Strong experience in reputation building, issues, crisis, project and stakeholder management.
  • Healthcare experience strongly preferred.
  • Strong initiative to take projects from inception to completion while collaborating in a highly matrixed environment.
  • Strong editorial judgment, and exceptional writing and editing skills with the ability to distill complex concepts into crisp, user-friendly communications.
  • Adept at planning, managing and prioritizing work to meet tight deadlines.
  • Strong collaboration and interpersonal skills, highly motivated, creative self-starter who is eager to take on projects, learn new concepts, and dive into new territories.
  • Results-oriented, with a proven track record of executing strategic communications programming, preferably in a large matrixed organization.

What We Offer

  • An estimated annual salary of $110,000 - $130,000 based on your experience and qualifications.
  • A comprehensive benefits package, including medical, vision, dental, and well-being and behavioral health programs.
  • 401(k) with company match.
  • Company-paid life insurance.
  • Tuition reimbursement.
  • A minimum of 18 days of paid time off per year.
  • Paid holidays.

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