Wireless Sales Associate

1 week ago

Edmonds, Washington, United States Wireless Vision Full time
Wireless Sales Associate

We are seeking a highly motivated and results-driven Wireless Sales Associate to join our team at Wireless Vision. As a key member of our retail sales team, you will be responsible for providing exceptional customer service and driving sales growth.

About the Role:

  • This is a part-time position with flexible scheduling availability.
  • You will represent the T-Mobile brand and meet customers' wireless needs.
  • You will work as a team to meet both personal and company goals.

Your Responsibilities:

  1. Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones, and assessing their needs.
  2. Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
  3. Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
  4. Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
  5. Work with store management in opening, closing, and operating the retail facility, including but not limited to cash handling, inventory count, and deposits as governed by operations control standards.
  6. Complete accurate paperwork and transactions according to company policies and procedures.
  7. Share customer experience with the rest of your team, including Management.
  8. Ensure maintenance of store appearance, back room, restrooms, and individual work area according to the retail store standards.
  9. Assist customers with service activations, changes, and bill payments, respond to billing inquiries, equipment replacement, sell accessories, and process price plan changes and upgrades.
  10. Build customers' confidence by making their experience comfortable and simple while meeting their needs.
  11. Engage in service selling and right fitting the customer with the appropriate total technology solution.
  12. Assist in other tasks, duties, or projects as assigned by management.

About You:

  • You must have a minimum of 6 months experience in retail or another environment with a strong customer focus.
  • You should possess a professional, energetic, and positive attitude.
  • You should have excellent written and verbal/interpersonal communications skills.
  • You should have flexible scheduling availability.
  • You should have completed High school diploma/GED.
  • Bilingual preferred in certain locations.
  • You must be able to stand for long periods of time (up to 9 hours) on the sales floor.
  • You must be able to move and/or lift up to 25 pounds.

What We Offer:

  • Competitive paid time-off program
  • Medical, dental, and vision benefits
  • 401k match
  • Phone service discounts
  • Development and growth opportunities

The estimated salary range for this role is $17.25-$21.00 per hour, with opportunities to earn commission based on company-established sales metrics.

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