Computer Systems Analyst

4 weeks ago

Milton, Florida, United States DirectViz Solutions, LLC Full time
Job Summary

We are seeking a highly skilled Computer Systems Analyst to join our team at DirectViz Solutions, LLC. As a key member of our IT department, you will be responsible for providing exceptional customer service to internal and external clients by maintaining local and remote computer systems and ensuring all users have the necessary technology to support company goals.

Key Responsibilities:

  • Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
  • Act as a primary point of contact for incoming Helpdesk phone calls and emails.
  • Open and update Support Requests based on phone calls and emails.
  • Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors.
  • Configure and deploy workstations and laptops.
  • Provide client locations with onsite support as necessary.
  • Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
  • Create and remove new user and computer accounts within and outside of domain environments.
  • Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
  • Regularly perform scheduled maintenance on desktops, laptops, and servers.
  • Scan and maintain machines for security purposes.
  • Provide technical assistance for common application and hardware issues.
  • Research best practices for applications.
  • Maintain confidential information as needed.
  • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
  • Escalate issues to Advanced Services and the Management team as appropriate.
  • Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
  • Other duties and projects as assigned

Requirements:

  • Education: DoD8570 IAT Level II (eg: Sec+)
  • Clearance: Secret
  • 1-3 years' experience in Technical Support or equivalent experience.
  • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
  • Demonstrate initiative and be results oriented with flexibility and tenacity
  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
  • Ability to work in a dynamic cross-organizational team environment
  • Strong dedication to provide quality customer service
  • Effective problem-solving skills and inherent decision-making ability
  • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
  • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager

Physical and Mental Qualifications:

  • Be able to maintain awareness during scheduled working hours.
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication; good command of the English language
  • Execute tasks independently and work as a team.
  • Learns and memories routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills
  • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
  • DVS retains the right to change or assign other duties to this position.

Equal Opportunity Employer:

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

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