Transportation Operations Leadership Trainee

4 days ago


Tigard, Oregon, United States Ryder System Full time
Company Overview
Ryder System is a leading logistics and transportation company with over 85 years of experience. We are committed to providing exceptional service to our customers while fostering a culture of innovation, teamwork, and customer satisfaction.

Salary
The estimated salary for this position is between $58,000 and $60,000 per year, paid bi-weekly. Additionally, this role may be eligible for an annual bonus, commission, and/or long-term incentive plan based on performance.

Job Description
This is an exciting opportunity for a recent college graduate or experienced professional to join our dynamic team as a Transportation Operations Leadership Trainee. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of goods and services to our customers. Your responsibilities will include coordinating with rental departments, managing running costs and maintenance overheads, and partnering with sales staff to drive customer satisfaction.

Key Responsibilities
- Responsible for customer relationship activities, including quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Required Skills and Qualifications
To succeed in this role, you will need:
- A bachelor's degree in a relevant field (e.g., logistics, supply chain management, business administration).
- One year or more of customer service experience with issues resolution preferred.
- Strong verbal and written communication skills.
- Detail-oriented with excellent follow-up practices.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Basic understanding of Business Finance, controls, and metrics.

Benefits
Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options. You will also receive paid time off for vacation, illness, bereavement, family, and parental leave, as well as a tax-advantaged 401(k) retirement savings plan.

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