Customer Service Ambassador
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Advance Financial. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide world-class customer service to clients via phone, email, and in-person
- Assist clients with loan applications and other financial services
- Work collaboratively with team leads to meet and exceed monthly goals
- Utilize company best practices to provide consistent and amazing customer service
- Reconcile cash drawers accurately and manage cash handling responsibilities
- Build relationships with clients and teammates through active listening and effective communication
- Participate in ongoing learning and development to stay up-to-date on company policies and procedures
- High School Graduate or equivalent
- Phone customer service experience preferred
- Dedication to helping others and providing exceptional customer service
- Experience in a service-related field, with cash handling experience a plus
- Ability to work in a fast-paced retail environment and adapt to changing situations
- Excellent sales skills and ability to grow the company
- Computer proficiency and ability to learn new software
- $16-$24 per hour
- $500 Sign-on Bonus paid after 90 days of employment
- Generous PTO and paid time off to volunteer
- Paid parental leave
- 100% company-paid health insurance
- 401k with 5% company match
- Student Loan Repayment Plan
Our fast-paced retail service environment requires individuals who are adaptable, flexible, and able to work in a team-oriented setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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