Customer Service Ambassador

1 week ago


Lenoir City, Tennessee, United States Advance Financial Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Advance Financial. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide world-class customer service to clients via phone, email, and in-person
  • Assist clients with loan applications and other financial services
  • Work collaboratively with team leads to meet and exceed monthly goals
  • Utilize company best practices to provide consistent and amazing customer service
  • Reconcile cash drawers accurately and manage cash handling responsibilities
  • Build relationships with clients and teammates through active listening and effective communication
  • Participate in ongoing learning and development to stay up-to-date on company policies and procedures
Requirements
  • High School Graduate or equivalent
  • Phone customer service experience preferred
  • Dedication to helping others and providing exceptional customer service
  • Experience in a service-related field, with cash handling experience a plus
  • Ability to work in a fast-paced retail environment and adapt to changing situations
  • Excellent sales skills and ability to grow the company
  • Computer proficiency and ability to learn new software
Benefits
  • $16-$24 per hour
  • $500 Sign-on Bonus paid after 90 days of employment
  • Generous PTO and paid time off to volunteer
  • Paid parental leave
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan
Work Environment

Our fast-paced retail service environment requires individuals who are adaptable, flexible, and able to work in a team-oriented setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

", "lang_code": "en-US"}

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