Telehealth Nurse Professional
4 weeks ago
About the Role
The Medical Ally (Nurse) role at Alight is a unique opportunity to make a difference in the lives of our clients. As a Telehealth Nurse, you will offer health coaching, information, and support through various channels, including phone. You will collaborate with a physician-led team to coordinate educational content and services tailored to participants' needs.
Responsibilities
- Supporting participants to achieve their best clinical outcomes without undertaking nursing or medical tasks.
- Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach.
- Providing health information to the caller based on their health literacy and specific areas of interest.
- Communicating patient preferences to a physician-led team to provide pertinent health information to the patient.
- Managing assigned workload, including ongoing client follow-up and customization of report materials with ease.
- Staying updated on educational resources, web tools, and corporate benefits programs.
- Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided, and impact of clinical services.
Requirements
- Be a Registered Nurse with an Associate degree and equivalent experience, BSN preferred.
- Have RN/LVN/LPN license in good standing (compact state license preferred); Spanish speaking preferred.
- Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
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