Telehealth Nurse Professional

4 weeks ago


Salt Lake, Utah, United States Alight Full time

About the Role

The Medical Ally (Nurse) role at Alight is a unique opportunity to make a difference in the lives of our clients. As a Telehealth Nurse, you will offer health coaching, information, and support through various channels, including phone. You will collaborate with a physician-led team to coordinate educational content and services tailored to participants' needs.

Responsibilities

  • Supporting participants to achieve their best clinical outcomes without undertaking nursing or medical tasks.
  • Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach.
  • Providing health information to the caller based on their health literacy and specific areas of interest.
  • Communicating patient preferences to a physician-led team to provide pertinent health information to the patient.
  • Managing assigned workload, including ongoing client follow-up and customization of report materials with ease.
  • Staying updated on educational resources, web tools, and corporate benefits programs.
  • Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided, and impact of clinical services.

Requirements

  • Be a Registered Nurse with an Associate degree and equivalent experience, BSN preferred.
  • Have RN/LVN/LPN license in good standing (compact state license preferred); Spanish speaking preferred.
  • Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.


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