Program Support Staff
3 weeks ago
The Program Support Staff (PSS) is a vital member of the Interfaith Works New Leaf Shelter team, responsible for ensuring the smooth operation of our 30-bed emergency shelter for adult individuals experiencing homelessness. As a PSS, you will play a key role in providing a welcoming and supportive environment for our guests, while also maintaining a safe and compliant program.
Key Responsibilities
Provide excellent customer service and trauma-informed care to all individuals
Monitor program-related activities, including signing in/out of the program, medication consumption, meals, chores, and laundry
Ensure proper documentation of daily activities, including incident reports and grievances
Participate in mandatory staff meetings and trainings as required by contract
Perform other duties as required
Requirements
Minimum of a High School diploma with at least two years of experience working in any service delivery field or social service field
Excellent communication skills and ability to listen well
Ability to work as a team member and provide excellent customer service
Proficient with word processor, search engines, and other computer programs
Ability to interact well with volunteers and other visitors to the program
Work Environment
The Interfaith Works New Leaf Shelter is a low-barrier, mixed-gender emergency shelter. The PSS will work in a fast-paced environment, interacting with guests, volunteers, and other staff members. The physical demands of this position include standing, walking, sitting, and reaching, with occasional lifting and/or moving up to 25 pounds. The noise level in the work environment is usually low to moderate.
What We Offer
Interfaith Works is an equal opportunity employer that values diversity, equity, and inclusion. We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays. We are committed to creating a work environment that is safe, respectful, and inclusive for all employees.
How to Apply
Interested candidates should submit a resume and cover letter to [insert contact information]. We are an equal opportunity employer and welcome applications from diverse candidates. Please note that we are a drug-free workplace and comply with ADA regulations, as applicable.
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