Front Desk Representative

3 days ago

Santa Barbara, California, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton Bacara Santa Barbara. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
  • Manage all payment types, including room charges, cash, checks, debit, and credit.
  • Process check-outs, including resolving late and disputed charges.
  • Respond to guest calls, messages, requests, questions, and concerns in a timely and professional manner.
  • Coordinate with Housekeeping to track room readiness for check-in.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
Requirements
  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.
Benefits

We offer a competitive hourly rate of $27.00, as well as a range of benefits, including health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

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