Help Desk Technician for Network Operations

6 days ago


Harrisburg, Pennsylvania, United States Goodwill Industries Full time

Job Summary

We are seeking a skilled Help Desk Technician to join our team in Harrisburg, PA. The successful candidate will provide technical support to end-users, troubleshoot problems, and maintain network performance.

About the Role

This is a full-time position with an estimated salary range of $24.49 - $31.84 hourly. The ideal candidate will have a Bachelor's degree in Networks/Communications/Computer Information Systems or related field, or equivalent experience.

Key Responsibilities

  • Provide technical support to end-users via phone, email, and in-person.
  • Troubleshoot hardware and software issues, including network connectivity and firewall configurations.
  • Maintain network performance by monitoring and analyzing system logs, identifying trends, and implementing solutions.
  • Assist in the maintenance of IP-based camera systems and Power Platform applications.
  • Collaborate with the IT Help Desk Manager to identify training needs and develop long-term solutions.
  • Provide user training and documentation on network operations, security best practices, and equipment usage.
  • Ensure compliance with HIPAA, PCI, and Hi-Tech regulations.

Requirements

  • Bachelor's degree in Networks/Communications/Computer Information Systems or related field.
  • At least 2 years of experience in help desk or technical support roles.
  • Excellent knowledge of networking protocols, computer hardware, and software applications.
  • Strong communication and interpersonal skills.
  • Able to lift 50 pounds occasionally and work flexible hours, including evenings and weekends.

What We Offer

Goodwill Keystone Area offers a dynamic work environment, opportunities for professional growth, and a competitive benefits package. If you are a motivated and detail-oriented individual with excellent technical skills, we encourage you to apply for this exciting opportunity.



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