Care Manager Professional

4 days ago

Tempe, Arizona, United States Home Sweet Home Care Agency Full time
Job Overview

We are seeking a skilled and compassionate Care Manager Professional to join our team at Home Sweet Home Care Agency.

About the Role:

The Non-Medical Care Manager is responsible for delivering high-quality care services to clients in the comfort of their own homes. This role requires strong organizational and communication skills, as well as the ability to build trusting relationships with clients, families, and caregivers.

Main Responsibilities:

  • Client Intake and Assessment: Conduct thorough assessments with clients and families to understand their non-medical care needs, preferences, and goals. Develop personalized care plans that meet these needs and ensure client satisfaction.
  • Care Plan Management: Create and maintain detailed care plans based on client assessments. Regularly review and update care plans to reflect changes in client needs and circumstances.
  • Caregiver Coordination: Schedule and match caregivers with clients based on their needs, preferences, and availability. Provide guidance and support to caregivers to ensure they understand client care requirements.
  • Client Relationship Management: Serve as the primary point of contact for clients and their families. Communicate regularly with clients to ensure satisfaction and address any concerns or changes in care.
  • Quality Assurance: Monitor the quality of care provided by caregivers through regular check-ins and home visits. Address and resolve any issues related to caregiver performance or client satisfaction.
  • Documentation and Compliance: Maintain accurate and up-to-date documentation of care plans, assessments, and client interactions. Ensure compliance with all relevant policies, procedures, and regulatory requirements.
  • Crisis Management: Respond promptly to emergencies or unexpected situations, coordinating with caregivers, clients, and families to ensure the best possible outcome.
  • Community Resources: Connect clients with relevant community resources, such as transportation, meal services, and social activities, to enhance their overall well-being.

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent required; an associate's or bachelor's degree in social work, human services, or a related field preferred but not required.
  • Minimum 2 years of experience in non-medical home care, social services, or case management.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication abilities.
  • Empathy and strong interpersonal skills to work effectively with clients, families, and caregivers.
  • Ability to manage multiple clients and caregivers efficiently.
  • Problem-solving skills and the ability to handle crises effectively.
  • Proficient in the use of technology and software for documentation and scheduling.

Working Conditions:

This role typically works in an office setting but may require travel to clients' homes for assessments and monitoring. You will interact regularly with caregivers, clients, and family members and may occasionally need to work evenings or weekends to handle emergencies or meet client needs.

Compensation:

The estimated annual salary for this position is $65,000 - $80,000, depending on experience and qualifications.

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