Customer Service Representative with a Focus on Excellence

1 week ago


Topsham, Maine, United States Rusty Lantern Market Full time
About Rusty Lantern Market
Rusty Lantern Market is committed to changing the perception of what customers expect from a convenience store. Our locations are respectful of the communities we inhabit and strive to exceed customer expectations with friendly staff, clean facilities, delicious food, gourmet coffee, and local/craft product selections.

Job Description:
The Customer Service Associate is the first point of contact for our customers. This role requires someone who can provide exceptional customer service in a friendly and respectful manner, building long-term relationships with customers and increasing revenue for all our Markets.

Key Responsibilities:
* Assist Management in maintaining the total interior and exterior appearance to standards, including cleaning and stocking of shelves and cases.
* Adhere to all State and Federal Laws regarding alcohol and cigarette sales.
* Maintain familiarity with pricing policies and communicate any discrepancies to Management.
* Accurately ring in all sales through the point-of-sale system and account for cash accurately, ensuring it remains within Company guidelines.
* Monitor competitors' retail gasoline prices and report changes to Management, adjusting prices as necessary.
* Protect Company assets at all times and perform tasks such as shoveling and spreading salt on sidewalks and pump islands, clearing ice and snow off fuel dispensers, and recording such activity accurately.
* Maintain coffee supplies, reach-in coolers, and overall store cleanliness, including but not limited to, cleaning shelves, coffee stations, and cold drink dispensary.
* Check refrigeration equipment for proper performance regarding temperature and report maintenance problems to Management.
* Maintain the highest level of confidentiality and complete other duties as assigned.

Position Requirements:
* High School Diploma or equivalent (GED)
* Excellent customer service skills

Benefits:
We offer competitive salary and wages, health and team benefits, training programs, a promote-from-within culture, clean working conditions, and a safe, supportive working environment.

Salary Estimate:
$35,000 - $45,000 per year, depending on experience.

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