Dedicated Field Engagement Specialist

7 days ago


Texas City, Texas, United States Lifelancer Full time
About the Role

The Field Application Specialist is a pivotal position within QuidelOrtho, responsible for delivering technical and sales support to Clinical Laboratory (CL), Transfusion Medicine (TM), and Automation sales across a defined geographic territory or list of named accounts. This role is a remote position covering the Texas Panhandle.

Key Responsibilities
  • Customer Retention: Maximize customer retention rates through proactive engagement, executing pre-defined customer touch points, leading on-site training sessions as needed, anticipating competitive threats, and leveraging strategic selling frameworks.
  • Menu Expansion: Collaborate with Acute Account Managers (AAM) and Strategic Account Executives (SAE) to identify and close menu expansion opportunities.
  • Strategic Planning: Work closely with AAM and SAE to align on and execute strategic plans prioritizing, retaining, and expanding current CL and TM accounts.
  • Product Implementation (Test of Record): Drive efficient implementation of new products by applying deep product knowledge and standardized Ortho processes; maintain cross-training in CL, Automation, and TM.
  • Customer Support: Participate in troubleshooting and re-training to address customer issues as necessary, ensuring timely resolution with internal QuidelOrtho resources and customers.
  • Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points.
  • Cross-Team Coordination: Collaborate with AAM to retain and expand menu, working with SAEs to execute SAE-led IDN strategy as applicable.
  • Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment.
About Us

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry, and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate, and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our Culture

We prioritize actions that support happiness, inspiration, and engagement among our team members. We strive to build meaningful connections with each other, recognizing that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Ideal Candidate

Candidates should be aware that the Company requires customer-facing workers to meet Customer Credentialling requirements, which may include up-to-date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship.



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