Resident Services Coordinator

4 weeks ago

Glendale, California, United States Front Porch Full time
Job Title: Resident Services Coordinator

Front Porch is an Equal Opportunity Employer, committed to diversity and inclusion in all aspects of our business. We are seeking a highly motivated and experienced Resident Services Coordinator to join our team.

Job Summary:

The Resident Services Coordinator is responsible for assessing and identifying resident needs that focus on housing success. This role will work in a proactive manner to link elderly, people with disabilities, and low-income families to supportive services and other community resources.

Key Responsibilities:
  • Provide non-clinical case management and referral services to all resident sites, securing the full range of social services as needed by individual residents.
  • Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and collaborate with hospitals and nursing homes.
  • Conduct initial assessments within 30 days of move-in and update assessments annually or as needed, utilizing and maintaining accurate and timely documentation through AASC Online.
  • Organize and coordinate on-site wellness and health improvement programs, events, and activities, educating residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases, or tools for healthy living.
  • Produce weekly reports and timely submit to Housing Administrator, immediate supervisor, and contractor's requests, as well as the HUD annual SfS (Standards for Success) Report.
  • Conduct outreach and engagement, monitoring services periodically, home visits when needed, and work closely with Activities Coordinators to develop a wide range of activities within and outside the site.
  • Create volunteer support programs and collaborate with residents and their families, service providers, and organization staff to maintain constructive relationships.
  • Maintain accurate and timely documentation on all resident demographics, issues, requests, incidents, interactions, and outcomes through online software (AASC Online).
  • Attend staff meetings and Resident Services Coordinator on-going training and/or conferences.
  • Assist residents in identifying and accessing needed services and benefits, serving as a liaison or advocate for residents when help is needed to secure resources.
  • Maintain resident confidentiality according to set guidelines and report incidents of abuse and neglect to Adult and Child Protective Services as required by law.
  • Establish informal and formal partnerships with health and supportive service agencies in the community to ensure services are available and delivered in a timely and efficient manner.
  • Produce program materials such as Periodic Resident Newsletters.
Requirements:
  • Bachelor's degree in Gerontology, Psychology, Public Health, Social Work, Sociology, or related field or equivalent experience.
  • Experience with or knowledge of HUD regulatory requirements is a plus.
  • Excellent written and oral communication skills, with the ability to speak other languages such as Cantonese, Mandarin, Spanish, or Farsi a plus.
Work Environment and Physical and Mental Requirements:

The work environment and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office environment, community meeting room, or a resident's apartment. The noise level in the work environment is usually moderate.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; and to hear and speak with peers and residents. The employee is often required to move continually throughout the work day; maintain dexterity to pinch small objects; reach with hands and arms and stoop, kneel, crouch, climb, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Able to drive 30% of the time to residents' apartments throughout the region (mileage reimbursed at current federal rate). Able to tolerate possible exposure to fumes, dust, and other environmental elements.

This job is primarily conducted in an office environment where noise and temperature variations are minimal. Must be able to work under time demands and remain calm and professional with a wide variety of personalities.

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