Customer Service Representative
3 weeks ago
At IFB Solutions, we are seeking a highly skilled and customer-focused BSC Customer Care Coordinator to join our team.
Key Responsibilities:
- Provide exceptional customer service by answering phone calls, welcoming customers, and learning their shopping purposes.
- Handle data entry in our Company Computer Platform (D365) with accuracy and efficiency.
- Assist customers in making selections by building confidence and offering suggestions and opinions, while being knowledgeable about our Ecommerce program.
- Ensure total customer satisfaction with a friendly, courteous, and professional attitude.
- Respond to customer requests and submit quotes for approval, following through to ensure orders are placed and fulfilled in a timely manner.
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
- Prepare and maintain data for filing by compiling and sorting information, and maintaining documents according to established procedures.
- Operate copying and fax machines as needed.
- Work collaboratively with a team effort and foster a spirit of cooperation.
- Adhere to the company dress code policy and maintain a neat and clean appearance.
- In the absence of the Warehouse Clerk, take receipt of incoming property, verify items received, and inspect condition and count/measure of items according to proper paperwork.
- Keep customers informed by confirming and clarifying orders.
- Control inventory levels by participating in annual physical inventory and/or cycle counts.
Requirements:
- Intermediate level computer skills, including working knowledge of Microsoft Office (Word, Excel, and Outlook).
- Excellent customer service skills.
- Ability to work with customers in a fast-paced environment.
- Ability to multi-task and maintain priorities for each work day.
- High school diploma or GED.
- Knowledge/experience in handling placement/fulfillment orders, quotes, inventory/inventory systems, and POS systems.
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