Customer Service Representative

3 weeks ago


Trenton, New Jersey, United States IFB Solutions Full time
BSC Customer Care Coordinator Job Description

At IFB Solutions, we are seeking a highly skilled and customer-focused BSC Customer Care Coordinator to join our team.

Key Responsibilities:

  • Provide exceptional customer service by answering phone calls, welcoming customers, and learning their shopping purposes.
  • Handle data entry in our Company Computer Platform (D365) with accuracy and efficiency.
  • Assist customers in making selections by building confidence and offering suggestions and opinions, while being knowledgeable about our Ecommerce program.
  • Ensure total customer satisfaction with a friendly, courteous, and professional attitude.
  • Respond to customer requests and submit quotes for approval, following through to ensure orders are placed and fulfilled in a timely manner.
  • Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
  • Prepare and maintain data for filing by compiling and sorting information, and maintaining documents according to established procedures.
  • Operate copying and fax machines as needed.
  • Work collaboratively with a team effort and foster a spirit of cooperation.
  • Adhere to the company dress code policy and maintain a neat and clean appearance.
  • In the absence of the Warehouse Clerk, take receipt of incoming property, verify items received, and inspect condition and count/measure of items according to proper paperwork.
  • Keep customers informed by confirming and clarifying orders.
  • Control inventory levels by participating in annual physical inventory and/or cycle counts.

Requirements:

  • Intermediate level computer skills, including working knowledge of Microsoft Office (Word, Excel, and Outlook).
  • Excellent customer service skills.
  • Ability to work with customers in a fast-paced environment.
  • Ability to multi-task and maintain priorities for each work day.
  • High school diploma or GED.
  • Knowledge/experience in handling placement/fulfillment orders, quotes, inventory/inventory systems, and POS systems.


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