Customer Experience Associate
4 weeks ago
Customer Experience
At Walgreens, we're committed to delivering a distinctive and delightful customer experience. As a 2nd Shift Customer Experience Specialist, you'll be responsible for:
- Providing customers with courteous, fair, friendly, and efficient checkout service.
- Engaging customers and patients by greeting them and offering assistance with products and services.
- Resolving customer issues and answering questions to ensure a positive customer experience.
Operations
You'll also be responsible for:
- Registering customer purchases on assigned cash register, collecting cash and distributing change as requested.
- Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
- Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
Asset Protection and Compliance
You'll ensure compliance with state and local laws regarding regulated products and implement Company asset protection procedures to identify and minimize profit loss.
Visual Merchandising and Customer Service
You'll construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. You'll also provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Training and Development
You'll attend training and complete PPLs requested by Manager or assigned by corporate. You'll also be responsible for assuming web pick-up responsibilities, monitoring orders in Picture Care Plus, filling orders, and delivering orders to customers as they arrive at store.
Requirements
To be successful in this role, you'll need to be fluent in reading, writing, and speaking English. You'll also need to be willing to work flexible hours, including evenings and weekend hours. Prior work experience with Walgreens is preferred.
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