Cigar Concierge

We are seeking a highly skilled and knowledgeable Cigar Concierge to join our team at Davidus Cigars in Gaithersburg. As a Cigar Concierge, you will be responsible for providing exceptional customer service, processing transactions, and ensuring every customer leaves feeling positive about their visit.

• Deliver exceptional customer service by greeting and establishing a rapport with customers
• Use classic sales techniques and selling procedures to facilitate and increase business
• Process transactions efficiently and advise each customer of our loyalty program and incentives
• Verify customer identification and uphold federal legal age requirements
• Accurately handle cash and credit cards
• Balance the cash register
• Identify customer needs and provide recommendations that connect customers to the right products for them
• Maintain store safety standards
• Maintain store cleanliness

As a Cigar Concierge at Davidus Cigars, you will enjoy a fun and low-stress work environment, flexible schedules, and opportunities for personal and sales growth. You will also receive a free Castro Brothers brand cigar to enjoy during every shift, a concierge discount of 25% off most products, and the opportunity to connect with wonderful people from all professions.

• Be at least 21 years of age (required by law)
• Retail sales experience (1-2 years)
• Cigar and pipe knowledge required
• Ability to climb, bend, kneel, and reach
• Ability to stand for entire shift
• Ability to lift up to 50 pounds
• Outgoing, upbeat personality
• Commitment to provide exceptional customer service to our guests
• Commitment to work with a team and assume responsibility
• Commitment to maintaining a clean and organized work environment