Communication Specialist

4 weeks ago


Wilmington, Delaware, United States Novant Health Full time
Job Summary

We are seeking a skilled Communication Specialist to join our Regional Transfer Center team. As a key member of our team, you will be responsible for coordinating patient transport, responding to emergency requests, and providing exceptional customer service.

Key Responsibilities
  • Coordinate patient transport, including air and ground transport, to ensure timely and safe delivery of patients to their destinations.
  • Respond to emergency requests from physicians, outlying facilities, and 911 centers, using discretion and independent judgment to determine the appropriate level of care and transport mode.
  • Communicate effectively with patients, families, and healthcare teams to ensure seamless transitions and high-quality care.
  • Maintain accurate records of patient information, including pre- and post-transport documentation, and transport records.
  • Collaborate with the Regional Transfer Center RN, accepting physician, referring physician, and transport operations supervisors to ensure the most appropriate transport mode is utilized for all patient transfer requests.
  • Facilitate physician conferences across the region and ensure emergent transportation as indicated.
  • Monitor and track all vehicle movements (ground and air) utilizing provided tracking software and maintain situational awareness of other aircraft operating in the service area.
  • Alert specific receiving and referring hospital/departments of transport updates and complete all necessary documentation.
Requirements
  • High School Diploma required; Two-year degree in a related field preferred.
  • Current and valid NC EMT certification or equivalent education preferred.
  • EMS dispatch experience required; knowledge of medical terminology required; aviation terminology preferred.
  • Working knowledge of alpha/numerical paging systems, web-based programs, and advanced phone systems.
  • Must obtain Certified Flight Communicator (CFC) through International Association of Medical Transport Communication Specialists (IAMTCS) within 30 days of hire date.
About Novant Health

Novant Health is a leading healthcare provider in the region, committed to delivering the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters teamwork, team member engagement, and community involvement.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and are committed to our values, we encourage you to apply for this exciting opportunity.



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