Account Representative

Job Summary

The Customer Success Manager serves as the primary point of contact for any and all matters specific to assigned accounts. The primary goal is to develop strong relationships with customers, connect with key business executives and stakeholders, and identify new business opportunities among existing customers.

Key Responsibilities

1. Process timely and accurate orders in accordance with customer needs
2. Build and maintain strong, long-term client relationships
3. Develop trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
4. Negotiate contracts and close agreements to maximize profits
5. Develop new business with existing customers and/or identify areas of improvement to meet sales quotas
6. Collaborate with sales team to identify and grow opportunities within territory
7. Maintain ongoing knowledge of plan workload, stock levels, current market, contract process and deliver schedules to provide accurate information to the customers
8. Develop and maintain good working knowledge of end user applications of assigned metal products to maximize sales potential to meet customer needs
9. Coordinate with management to assure optimum lead-time and inventory levels
10. Identify any aged/obsolete inventory with suggested disposition
11. Prepare monthly reports on account status
12. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
13. Ensure conformance to Corporate mill claim policy
14. Advise management of challenging customer requests and escalate issues as needed
15. Coordinate appointments with vendors and operational staff to minimize production time for material inspections at plants and ensure successful resolution of claims
16. Supply data, facts, etc to improve quality control
17. Other related duties as assigned

Qualifications

1. Problem-solving and analytical skills to interpret sales performance and market trends
2. Results driven individual with high performance standards of themselves and others; with the ability to motivate and lead the sales team
3. Bachelors degree in marketing, business administration, sales or related field or Associates degree with equivalent relevant work experience
4. Previous work experience in sales, management, account management, or relevant experience
5. Basic computer skills and experience with Microsoft Office Suite
6. Strong verbal and written communication skills
7. Excellent listening, negotiation, and presentation skills
8. Customer service oriented
9. Ability to multi-task and manage multiple customer accounts

Equal Opportunity Employer
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Equal Opportunity Employer