Customer Service Liaison

1 week ago


Hickory, United States KLINGSPOR Abrasives, Inc. Full time
Job Overview

We are seeking a highly skilled Customer Service Liaison to join our team at KLINGSPOR Abrasives, Inc. This role is ideal for individuals who possess excellent communication skills and can provide top-notch customer support.

Estimated Salary

$45,000 - $60,000 per annum, based on experience.

Key Responsibilities

Handling Customer Inquiries

The successful candidate will be responsible for responding to customer inquiries via phone, email, and online chat with a positive, empathetic, and professional attitude.

Sending Relevant Information

The Customer Service Liaison will send relevant information such as forms and applications to customers in a timely manner.

Resolving Customer Issues

The role requires the ability to resolve customer grievances in a fair and efficient manner.

Working with Other Departments

The Customer Service Liaison will work closely with other departments to ensure that customer needs are met efficiently.

Data Entry and Research

The position involves data entry and research to support customer service operations.

Requirements

Education

A high school diploma or equivalent is required. An associate's degree or higher is preferred.

Experience

A minimum of 3 years' experience in a customer-facing service role is necessary.

Skills and Abilities

The successful candidate must possess excellent communication skills, including active listening. The ability to stay calm under pressure is essential. Strong problem-solving skills and proficiency in computer software are also required.

About Us

KLINGSPOR Abrasives, Inc. is a leading manufacturer of high-quality industrial sanding and grinding products. With over 125 years of history, we have established ourselves as one of the world's largest and most respected abrasive manufacturers.



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