Strategic Account Manager
5 days ago
At SmithRx, we are seeking a highly skilled and experienced Strategic Account Manager to join our team. As a key member of our Customer Success and Account Management department, you will be responsible for driving the ongoing attainment of outcomes, product adoption, and complete post-sale success and satisfaction of our customers.
The ideal candidate will have 5+ years of experience in Customer Success/Account Management leadership roles with direct reports and a working knowledge of healthcare benefits/pharmacy benefits/commercial health insurance. You will be expected to establish clear team goals/priorities, manage and improve CSAT scores, enable effective account coverage, and create an inspiring team environment.
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience, plus a comprehensive benefits package that includes medical, pharmacy, dental, vision, and life insurance, flexible spending benefits, 401(k) retirement savings program, short-term and long-term disability, discretionary paid time off, 12 paid holidays, wellness benefits, commuter benefits, paid parental leave, and an employee assistance program (EAP).
Your role will involve:
- Establishing clear team goals/priorities in alignment with broader Customer Success and Account Management strategy
- Enabling customer success outcomes, including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores
- Managing the achievement of key performance indicators for team's portfolio identified accounts
- Performing regular team member coaching and identifying training opportunities
- Managing a portfolio of accounts toward optimal coverage targets by planning appropriate team capacity
- Building trusting relationships with client operational leadership
- Maintaining a comprehensive understanding of business challenges faced by customers
- Assisting leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary
- Identifying product gaps by conducting business impact assessments and proactively managing client expectations
- Assessing and prioritizing issues that may lead to client attrition risk and ensuring a strong mitigation plan is established
What makes this role unique?
This position offers a unique blend of strategic leadership, operational execution, and customer-facing expertise. As a Strategic Account Manager, you will have the opportunity to develop and implement comprehensive account plans, build and maintain strong relationships with clients, and drive business growth through innovative solutions.
Why choose SmithRx?
We are a rapidly growing Health-Tech company dedicated to disrupting the Pharmacy Benefit Management (PBM) sector. Our mission-driven and collaborative culture inspires our employees to do their best work, and we believe in fostering a workplace that values teamwork, respect, and open communication. If you are passionate about solving complex problems, driving business growth, and making a meaningful impact in the healthcare industry, then this is the perfect opportunity for you.
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