Global Digital Leader

6 days ago


Chicago, Illinois, United States Qualtrics Full time

At Qualtrics, we are pioneers in the Experience Management category, serving over 18,000 clients globally. We create software that empowers businesses to deliver exceptional frontline experiences, build high-performing teams, and design products people love. Our mission is to bring humanity, connection, and empathy back to business.

We have an industry-leading renewal rate, and our rapid growth brings new customers into our book of business every day. The Customer Success team is at the heart of Qualtrics, responsible for renewing and expanding our global customer base. We now seek a visionary leader to drive digital-first engagement across our customer portfolio.

About This Role
  • Develop and execute a digital-first engagement strategy to increase digital channel adoption and value realization.
  • Lead cross-functional teams to create leverage, improve customer experience, and create Qualtrics champions across our customer base.
  • Prioritize multiple projects from beginning to end and drive operational improvement.
What We're Looking For
  • 10+ years of experience in SaaS, strategy, consulting, operations, product management, or an equivalent field.
  • Digital/Adoption Marketing and/or Digital Customer Success experience.
  • Proven track record of successfully building scalable business operations and delivering key business results.
  • Strong prioritization skills and ability to drive multiple concurrent projects.
Benefits
  • $150,000 estimated annual salary.
  • 30 paid days off, including 15 PTO + 5 Personal Days + 10 Holiday Closures.
  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year).
  • Frequent office events, team outings, and happy hours.


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