Customer Service Representative

4 weeks ago


Nashville, Tennessee, United States Genesco Full time

We are seeking a dedicated and customer-focused individual to join our team as a Seasonal Call Center Representative at Journeys.

In this role, you will handle inbound customer chats and emails, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website.


Data Management:

Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently.


Brand Representation:
Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention.

Performance Standards:
Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality.

Information Security:
Uphold the safety, security, and privacy of all customer information in compliance with company policies.

Additional Support:
Perform other tasks as needed to support business operations.

Communication Skills:
Proficiency in English, with strong verbal and written communication abilities, including proper grammar and syntax.
Ability to thrive in a fast-paced, dynamic environment, meeting performance expectations and goals.

Typing:
Strong typing skills with the ability to meet minimum requirements for a typing speed and accuracy test.
Must be able to work 32-40 hours weekly, with various 8-10 hour shifts during the following hours of operation: 10 am-7 pm Sunday, 7 am-8 pm Monday to Friday, and 9 am-6 pm Saturday (CST)

Weekly Pay:
Receive weekly compensation for your work and bonuses based on 100% perfect attendance.
Experience the benefit of 4-day work weeks after completing just 2 weeks of paid training.
Potential to join our team beyond the seasonal period, based on performance and business needs.

If you are passionate about delivering outstanding customer service and eager to represent the Journeys brand, we encourage you to apply for this seasonal position.



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