Luxury Spa Experience Coordinator

1 week ago


Coconut Grove, Florida, United States Marriott International, Inc Full time

We are seeking a highly skilled and motivated Luxury Spa Experience Coordinator to join our team at The Ritz-Carlton Coconut Grove Miami. As a key member of our spa team, you will play a vital role in delivering exceptional guest experiences that exceed our high standards.

About the Role

The Luxury Spa Experience Coordinator is responsible for providing personalized service to guests, promoting spa services and retail offerings, scheduling reservations, confirming appointments, and processing payments. You will also be responsible for maintaining a safe and clean work environment, adhering to company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Responsibilities
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Promote spa services and retail offerings, highlighting the unique benefits and features of our luxurious spa experience.
  • Schedule reservations, confirm appointments, and process payments accurately and efficiently.
  • Maintain a safe and clean work environment, adhering to company safety protocols and regulations.
  • Uphold quality standards, ensuring that all aspects of the spa experience meet or exceed our high standards.
  • Ensure your uniform, personal appearance, and communications are professional and consistent with our brand image.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary.
  • No supervisory experience required.
  • License or certification not required.
What We Offer

As a Luxury Spa Experience Coordinator with Marriott International, you can expect:

  • A competitive salary of $45,000 - $60,000 per year, based on experience and location.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and advance your career.
  • A dynamic and supportive work environment, with a team of passionate and dedicated professionals who share your commitment to excellence.
About Us

Marriott International, Inc. is a global leader in the hospitality industry, with over 100 award-winning properties worldwide. Our hotels and resorts offer unforgettable experiences, from luxurious amenities to exceptional service and unparalleled comfort. At Marriott, we believe in empowering our associates to create lifelong memories for our guests, and we invite you to join our team as a Luxury Spa Experience Coordinator.



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