Product Support Specialist
1 week ago
Sandvik is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will play a critical role in ensuring the smooth operation of our customers' equipment and facilities.
Key Responsibilities- Equipment Inspection and Maintenance
- Inspect equipment as per customer inspection schedules to ensure optimal performance and identify potential issues.
- Perform routine maintenance tasks to prevent equipment downtime and ensure compliance with safety protocols.
- Technical Coaching and Mentoring
- Provide on-the-job coaching and mentoring to customers' maintenance personnel to enhance their product knowledge and technical skills.
- Assist with equipment services and major component replacement to ensure minimal downtime and optimal performance.
- Technical Support and Troubleshooting
- Perform fault finding of technical issues to identify root causes and implement corrective actions.
- Provide technical advice and guidance to customers on commissioning new and/or superseded components.
- Coordination and Support
- Assist customers' Continuous Improvement teams in identifying improvement opportunities and participating in root cause failure analysis.
- Communicate with National Product Support Team and Sandvik remote maintenance teams to ensure seamless coordination and support.
- Business Development and Growth
- Assist customers' Planning and Maintenance departments in identifying opportunities for increased availability, reliability, and cost reduction.
- Collaborate with customers to develop materials requirements for scoped work and source parts for emergency repairs.
- Education and Experience
- Bachelor's degree in a relevant field (e.g., mechanical engineering, electrical engineering, or a related field).
- Minimum 5 years of experience in a related field, preferably in a product support or maintenance role.
- Skills and Qualifications
- Strong technical knowledge and skills in equipment maintenance and repair.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
Sandvik offers a comprehensive total compensation package, including a competitive salary, health insurance, and a 401(k) retirement savings plan. We also provide opportunities for professional development and career advancement.
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