Product Support Specialist

1 week ago


Elko, Nevada, United States Sandvik Full time
Job Summary

Sandvik is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will play a critical role in ensuring the smooth operation of our customers' equipment and facilities.

Key Responsibilities
  • Equipment Inspection and Maintenance
    • Inspect equipment as per customer inspection schedules to ensure optimal performance and identify potential issues.
    • Perform routine maintenance tasks to prevent equipment downtime and ensure compliance with safety protocols.
  • Technical Coaching and Mentoring
    • Provide on-the-job coaching and mentoring to customers' maintenance personnel to enhance their product knowledge and technical skills.
    • Assist with equipment services and major component replacement to ensure minimal downtime and optimal performance.
  • Technical Support and Troubleshooting
    • Perform fault finding of technical issues to identify root causes and implement corrective actions.
    • Provide technical advice and guidance to customers on commissioning new and/or superseded components.
  • Coordination and Support
    • Assist customers' Continuous Improvement teams in identifying improvement opportunities and participating in root cause failure analysis.
    • Communicate with National Product Support Team and Sandvik remote maintenance teams to ensure seamless coordination and support.
  • Business Development and Growth
    • Assist customers' Planning and Maintenance departments in identifying opportunities for increased availability, reliability, and cost reduction.
    • Collaborate with customers to develop materials requirements for scoped work and source parts for emergency repairs.
Requirements
  • Education and Experience
    • Bachelor's degree in a relevant field (e.g., mechanical engineering, electrical engineering, or a related field).
    • Minimum 5 years of experience in a related field, preferably in a product support or maintenance role.
  • Skills and Qualifications
    • Strong technical knowledge and skills in equipment maintenance and repair.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Strong problem-solving and analytical skills.
What We Offer

Sandvik offers a comprehensive total compensation package, including a competitive salary, health insurance, and a 401(k) retirement savings plan. We also provide opportunities for professional development and career advancement.



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