Technical Services Manager
4 weeks ago
Chicago, IL
Job DescriptionWe are seeking a highly skilled and experienced Manager - High Touch Services, Desktop Support to join our team at Cedent Consulting. The successful candidate will be responsible for managing an information services team, including conducting performance management processes and providing input for staffing and disciplinary actions.
Key Responsibilities- Manage an information services service including personal computers and local area networks.
- Provide operational support for Client's Executives and Traders, including Windows 7 and Windows 10, third-party trading applications, custom applications, hardware troubleshooting, and operating system troubleshooting.
- Manage Tech Bar for building supporting 2,700 partners.
- Provide service level management, including tickets, assets, and escalations.
- Manage knowledge base creation and ensure team collaboration and consistency of procedures.
- Collaborate with Engineering where applicable and communicate to HT customers of NT changes and projects.
- Build marketable practices for the High Touch team, including metrics such as TCOs, KPIs, assets, and asset management.
- Manage team (6) and conduct performance management evaluations, mentoring, and tech bar hires and terminations.
- Organize team workload and customer requests, leveraging internal tools to enhance knowledge sharing.
- Provide technical analysis of requirements necessary for the protection of all information processed, stored, or transmitted by systems.
The ideal candidate will have:
- Experience managing an information services team, including conducting performance management processes and providing input for staffing and disciplinary actions.
- Expert technical skills, including experience managing technical, high-demand teams.
- Strong communication skills, including the ability to provide clear direction and clarify information.
An opportunity to be part of a great culture, an awesome team, a challenging work environment, and some fun along the way.
Apply today to learn more and be part of our Growth story.
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