Service Manager

3 weeks ago


KailuaKona, Hawaii, United States Terminix Full time

About this role

We are seeking a highly motivated and experienced Service Manager to lead our Pest Control Team in a residential setting. As a key member of our team, you will be responsible for ensuring the effective operation of our pest control services, maintaining high levels of customer satisfaction, and driving business growth.

Key responsibilities

  • Monitor branch scheduling and ensure pest tech routes are successfully completed
  • Ensure regulatory compliance and safety standards are met or exceeded
  • Respond to customer concerns, including resolving cancellation requests
  • Inspect and evaluate the performance of Pest Technicians
  • Monitor and maintain inventory levels of pest control products
  • Facilitate continual training of local sales and service teams

Requirements

  • An associate's degree and a valid driver's license are both requirements
  • Having 1-2 years of related experience is very helpful, but not required
  • Willingness to relocate is highly desirable
  • You are able to effectively lead and motivate others
  • You have strong communications skills – interpersonal, written, presenting
  • You are good at problem solving and coming up with practical solutions
  • You are able to build rapport easily and establish trust with customers and employees
  • You are detailed oriented and understand the importance of safety
  • You have a good aptitude for basic/intermediate math – necessary for doing calculations related to sales and service

Why choose Terminix?

In addition to being part of an iconic brand with a rich 85-year history, here are some other highlights of what you would receive as a member of the Terminix Team.

  • Comprehensive training and licensure, all paid by the company
  • Company vehicle, gas card, cell phone, and laptop
  • Highly competitive compensation
  • Opportunities for advancement and career growth
  • Medical, dental, and vision coverage + discounts on Terminix brands
  • Short/long-term Disability and Life Insurance
  • Paid time off

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