SaaS Platform Development Architect Lead

1 day ago


Dallas, Texas, United States Axiom Path Full time

**Overview of Axiom Path's SaaS Innovation Team:**

Axiom Path is an industry-leading company at the forefront of customer experience (CX) innovation, dedicated to creating transformative SaaS solutions for customer engagement. Our team specializes in cutting-edge CX software, including the integration of Generative AI to revolutionize customer interactions and workflows.

**Salary Range:** $180,000 - $250,000 per year, depending on experience.

Job Description:

This role is part of a collaborative, fast-paced environment where expertise in contact center technology and cloud-based solutions are key to enhancing customer satisfaction. As SaaS Platform Development Architect Lead, you will lead the architectural roadmap for our pioneering SaaS platform, ensuring scalability, security, and alignment with organizational goals.

  • You will direct the product development process from design through deployment, focusing on excellence in CX and SaaS functionality.
  • Utilize your expertise in CX workflows and best practices to guide product decisions, optimizing customer engagement and the overall customer journey.
  • Integrate Generative AI capabilities to enhance customer interactions, automate workflows, and generate predictive insights.
Required Skills and Qualifications:
  • 10+ years in software development and architecture, with 5+ years in CX or SaaS environments, ideally in contact center technology.
  • Technical Skills: Expertise in large-scale SaaS applications, cloud solutions (AWS, Azure, GCP), microservices architecture, and API integrations.
  • Generative AI Knowledge: Experience with Generative AI technologies (e.g., NLP, chatbots, virtual assistants) or a strong conceptual understanding of AI's application in CX.
  • CX Product Insight: Deep understanding of CX workflows and contact center solutions, ideally from a background in CX software.
Benefits:
  • Flexible work setup to support both personal and professional growth in a dynamic, forward-thinking environment.
  • Mentorship opportunities with cross-functional teams to promote architectural innovation and uphold best practices.

We are committed to fostering a collaborative, innovative culture that values diversity and inclusion. If you're a motivated individual who shares our passion for CX innovation, we encourage you to apply.



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