Customer Service and Support Associate

1 week ago


Woodcliff Lake, New Jersey, United States Colonial Surety Full time

At Colonial Surety Company, we're seeking a Customer Service and Support Associate to join our team. This is an exciting opportunity to work in an in-office environment, providing exceptional support to our customers.

About the Role
  • We're looking for someone who is customer-focused, friendly, and able to communicate effectively via phone, email, online chat, or in-person.
  • You'll be responsible for interacting with customers, addressing their inquiries, and resolving their issues in a timely and professional manner.
  • You'll also be involved in collecting and entering orders for new or additional products and services, as well as maintaining customer accounts and records.
Requirements and Qualifications
  • A high school diploma or equivalent is required, and customer service experience is essential - preferably in an office setting.
  • Excellent communication skills, including active listening, are necessary for this role.
  • You'll need to be proficient in computer skills, with the ability to learn new software, and have typing and MS Office/G Suite proficiency.
Benefits and Perks
  • This full-time position offers a competitive salary of $45,000 per year, paid bi-weekly.
  • Medical, dental, and vision insurance are available from day one.
  • You'll enjoy paid time off and holidays, starting with 2 weeks PTO and 1 week sick time in the first year.
  • Clear succession paths and opportunities for growth and development are available.
  • A 401(k) plan will be available when eligible.
Work Schedule
  • The standard work schedule is Monday to Friday, 8:30 am to 5:30 pm, with a 1-hour lunch break.
  • No nights, no weekends - a great work-life balance
Company Overview

Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated 'A Excellent' by A.M. Best Company.

We use our experience, plus technology, to give busy people and businesses easy, affordable, and digital access to a growing portfolio of bond and insurance products.



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