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Resident Services Manager

1 month ago

San Diego, California, United States Quarterra Full time
Job Title: Resident Services Manager

At Quarterra Group, we are seeking a highly skilled and motivated Resident Services Manager to join our team. As a key member of our community operations team, you will be responsible for providing exceptional customer service to our residents, ensuring a positive living experience, and driving business results.

Key Responsibilities:

  • Manage resident services, including responding to resident inquiries, resolving issues, and providing support with move-ins and move-outs.
  • Collaborate with the community management team to ensure seamless operations and high-quality resident experiences.
  • Develop and implement strategies to improve resident satisfaction, retention, and overall community performance.
  • Work closely with the leasing team to ensure a smooth transition of residents from leasing to move-in.
  • Manage and maintain accurate records, reports, and documentation related to resident services and community operations.

Requirements:

  • 3+ years of experience in property management, sales, marketing, and customer service.
  • High school diploma or GED required; Bachelor's degree in Business Administration or similar field preferred.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

Interested candidates should submit their resume and cover letter to our careers website.