Hike and Bus Operations Manager

1 month ago


Haines, Alaska, United States Alaska Mountain Guides Full time
Job Overview

Alaska Mountain Guides is seeking a highly skilled and experienced Hike and Bus Manager to lead our Hike and Bus program. As a key member of our team, you will be responsible for ensuring the safe and successful operation of our hiking and bus tours.

Key Responsibilities
  • Manage and oversee the day-to-day operations of the Hike and Bus program, including guiding, driving buses, and dock representation.
  • Ensure guest safety by enforcing all safety protocols and program procedures.
  • Lead by example, demonstrating excellent customer service skills and a positive attitude.
  • Communicate effectively with office staff and guides to ensure a smooth flow of information.
  • Provide written weekly reports to the Haines Program Manager.
  • Responsible for ensuring all guides follow policies and procedures outlined in the Haines Guide Manual, Employee Manual, and Emergency Response Manuals.
  • Lead or assist in leading Hike and Bus program training, including passing CDL tests, learning policies and procedures, and learning emergency response protocols.
  • Work closely with the Warehouse Manager to ensure gear is maintained and accounted for.
  • Ensure vehicle checklists are completed accurately and report any necessary maintenance to the mechanic shop.
  • Assist with time sheets and payroll, reviewing TSheets for the Hike and Bus staff.
  • Ensure all emergency response equipment is correctly stationed, complete, and up to date.
  • Provide feedback for mid-season and final evaluations.
  • Organize and verify completion of guide paperwork and waivers for each day.
  • Organize and manage season put-away of program equipment.
Requirements
  • Be at least 21 years old.
  • Prior tour facilitation and/or management experience.
  • Prior guiding experience, preferably in Alaska.
  • Experience managing a group of 20-30 employees.
  • Basic knowledge of Microsoft Office.
  • Possess or be able to attain a Class B CDL with passenger and airbrakes endorsements within the first month of employment.
  • Must be able to hike on uneven terrain up to 8-10 miles.
Additional Expectations
  • Work as a Hike guide and/or CDL driver and spieler as needed.
  • Assist with other jobs/projects as needed by AMG administration.
  • Must at all times be clean, well-groomed, courteous, honest, and reliable.
  • Be flexible with schedules and adapt to changes, sometimes with short notice.
  • Have and maintain a Class B CDL with Passenger and Airbrakes endorsement.
  • Pass FMCSA required pre-employment drug tests & screening.
  • Be enrolled in an FMCSA required random drug testing program.
  • Have and maintain a valid Medical Examiner's Card.


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