Global IT Operations Specialist

1 day ago


Denver, Colorado, United States Marriott Full time

**Job Overview**

MARriott International is seeking a highly skilled Global IT Operations Specialist to join our team. As a key member of our Priority Incident Response team, you will play a critical role in driving effective operational restoration and ensuring the stability and reliability of our property infrastructure.

**Key Responsibilities**

Provide infrastructure support for priority incidents as directed by the US/Canada Incident Commander. Collaborate with key team members to engage service providers and other stakeholders to identify problem root cause and drive service restoration.

Operate as the liaison between Properties, Continent teams, and Corporate IT. Provide closure to incidents or initiate a process-based hand-off to the next shift.

Work with support vendors and providers to ensure proper global coverage, phone support, parts replacement, and smart hands. Create and mature incident response processes.

Drive the objectives associated with Problem Management, such as customer communication and Root Cause Analysis reports. Train and/or mentor other team members and peers as appropriate.

Identify opportunities to enhance service delivery, operations, and continual service improvement processes. Identify solutions that may contribute to greater stability and reliability of property infrastructure.

Develop implementation plans, test plans, and timelines for projects and tasks. Deliver technology solutions that meet current and future critical property system needs.

**Required Skills and Qualifications**

An undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification. 5+ years progressive technology experience. 3+ years' experience in the operational support of critical solutions in large-scale environments and organizations with specific experience in Windows Servers, RHEL, VMware (vCenter and ESXi Hypervisor).

Able to work outside of normal business hours and days in a 24x7x365 environment. Some travel required. Preferred: CI/CD pipeline technologies such as Git, Docker Trusted Registry, Artifactory, Hashicorp Vault, Maven, etc.

Security Protocols like SSL, SAML, LDAP, etc. AIX Administration Automation and Scripting languages (Ansible, PowerShell, VB, ShellScript). Strong organizational, written, and verbal communication skills. ITIL v4 certification. Windows and Redhat Certification.

**Benefits**

We offer a competitive salary range of $83,550 to $153,175 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at MARriott properties, commuter benefits, employee assistance plan, and childcare discounts.

**Other Information**

The position will be eligible to participate in a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.



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