Customer Service Management Trainee Position with Career Advancement Opportunities

6 days ago


Caledonia, Wisconsin, United States Uline, Inc. Full time
Job Summary

This is an exciting opportunity for an emerging customer service leader to join Uline as a Customer Service Management Trainee. In this role, you will gain on-the-job skills at our state-of-the-art call center and empower our representatives to deliver legendary customer service.

About the Role

We are seeking a highly motivated and detail-oriented individual who can master all aspects of customer service management through comprehensive hands-on training. You will be responsible for managing and developing a team of customer service representatives by setting clear goals, evaluating team performance, and providing constructive feedback.

Responsibilities
  • Master all aspects of customer service management through comprehensive hands-on training
  • Manage and develop a team of customer service representatives
  • Review department procedures and standards to identify areas for improvement
Requirements
  • Bachelor's degree
  • Strong track record of customer-focused service, teamwork, and attention to detail
  • Prior leadership/management experience is a plus
What We Offer
  • Estimated salary range: $63,000 - $75,000 per year, plus bonuses
  • Complete medical, dental, vision, and life insurance coverage and other wellness programs
  • 401(k) with 6% employer match and multiple bonus programs, including profit sharing
  • Paid holidays and generous paid time off
  • Tuition Assistance Program that covers professional continuing education
Work Environment

Uline offers a unique work environment that includes:

  • Café featuring affordable daily meal options from local restaurants
  • On-site fitness center and beautifully maintained walking paths
  • Best-in-class, clean, modern facilities
About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We are committed to delivering legendary customer service and empowering our employees to grow and succeed in their careers.



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