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Credit Services Associate

1 month ago

Santee, California, United States HD Supply Full time
Job Summary

As a Credit Services Associate at HD Supply, you will play a vital role in providing exceptional customer service and resolving customer inquiries in a timely and professional manner. Your primary responsibility will be to respond to inbound calls, gather customer account information, and utilize business systems to document notes and conduct information gathering.

Main Responsibilities
  • Accurately and efficiently enter customer selection(s) into the order processing system.
  • Monitor and track customer orders in accordance with credit and collection standards to ensure on-time delivery.
  • Respond to general customer account inquiries received via phone, email, or fax correspondence.
  • Perform necessary follow-up to ensure customer expectations are met.
  • Utilize business systems to document notes and conduct information gathering.
  • Resolve issues with customers, including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
  • Perform monthly department standards audits, including call assessments, proper account notation, updating account records with accurate contact information, and timely response to general account inquiries.
Nature and Scope
  • Select correct processes from clearly prescribed rules, past practices, or instruction. Seek advice and guidance on non-routine or problem areas from supervisor.
  • Under close supervision, exercise limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
Work Environment
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position, with frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Education and Experience
  • HS Diploma or GED strongly preferred. 0-2 years of experience in the area of responsibility.
Benefits
  • Medical, dental, and vision plans.
  • Health care and Dependent Care FSA (as applicable).
  • 401(K) with company match.
  • Paid Holiday, Vacation, Personal Time, and Wellness Day.
  • Paid Sick Time.
  • Life and Accidental Death & Dismemberment Insurance.
  • Short and Long-term Disability Insurance.
  • Critical Illness Insurance.
  • Accident Insurance.
  • Whole Life insurance.
  • Commuter Benefits.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Adoption and Surrogacy Assistance.
Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.