Field Service Specialist

6 days ago


Salt Lake, Utah, United States Komatsu Full time

Komatsu is a global leader in the design and manufacture of heavy equipment, including bulldozers, excavators, and wheel loaders. As a Field Service Specialist with Komatsu, you will play a critical role in ensuring the optimal performance and reliability of our machines.

Job Overview

The primary objective of this position is to provide timely and effective repairs of machine components in the shop, meeting or exceeding customer expectations for quality and efficiency.

  • Maintain an annual repair efficiency of 85%
  • Maintain annual rework hours (as a percentage of hours billed) of less than 3%
  • Meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
  • Maintain all company balanced scorecard goals
  • Achieve a minimum average score of 4 - 6 on the Technical Section of the Technician Competency Matrix
  • Achieve a minimum average score of 4 - 6 on the Soft Skills Section of the Technician Competency Matrix
  • Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix
Key Job Responsibilities
  • Complete assigned jobs and tasks to meet flat rate times and rework metric
  • Work safely and follow all KEC/Customer safety policies and procedures
  • Complete related paperwork and access databases required to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely
  • Follow contamination control and HAZMAT rules and regulations
  • Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision
  • Provide accurate quotes and pricing estimates to the customer
  • Diagnose and troubleshoot problems, give recommendations for repairs
  • Test and verify correct operation of all repairs and adjustments
  • Apply general failure analysis and procedures to determine proper diagnosis
Qualifications/Requirements
  • High school diploma or general education degree (GED) required
  • Associate Degree in Diesel Technology or equivalent preferred
  • Minimum of 2 years related experience and/or training; or equivalent combination of education and experience
  • Flexibility to work various schedules including shift work
Estimated Salary Range:

$65,000 - $85,000 per year, depending on location and experience

About Us

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values diversity, equity, and inclusion.



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