E-Commerce Sales Representative

4 weeks ago


Annapolis, Maryland, United States Forever 21 Full time
Job Description

At Forever 21, we are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, maintaining a welcoming store environment, and driving sales through effective merchandise presentation and sales techniques.

Key Responsibilities:
  • Provide exceptional customer service, ensuring each customer has an exciting and enjoyable experience.
  • Maintain a positive attitude and service mentality in every interaction, striving to delight the Forever 21 shopper.
  • Create a welcoming environment for customers, responding promptly to inquiries and needs.
  • Assist in the location, availability, and selection of merchandise, introducing current sales, promotions, and brand initiatives to gain customer loyalty.
  • Process sales transactions, maintain proper accountability at registers, and complete merchandise returns and exchanges courteously and under company guidelines.
  • Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations, adhering to company policies, procedures, and loss prevention practices.
  • Share feedback and ideas with management to improve store processes.
Requirements:
  • Minimum of one year of retail sales experience and previous cash handling experience preferred.
  • Ability to complete sales transactions in the POS register system.
  • Availability to work a flexible schedule, including closing shifts, weekends, and holidays.
  • Ability to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
What We Offer:
  • Competitive hourly pay, with opportunities for career advancement and professional growth.
  • A flexible schedule and opportunities for education and training.
  • A comprehensive benefits package, including 401(k) plan, overtime pay, and a generous employee discount program.

We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of Protected Characteristics.


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