Account Manager

4 weeks ago


KailuaKona, Hawaii, United States Consolidated Electrical Distributors Full time
Job Title: Account Manager

We are seeking a highly skilled and customer-focused Account Manager to join our team at Consolidated Electrical Distributors. As an Account Manager, you will be responsible for managing multiple customer accounts, ensuring customer satisfaction, and providing sales support.

Key Responsibilities:
  • Proactive customer account management: Assign specific customer accounts and ensure a consistently positive experience with the company.
  • Write up customer orders, engage in pricing and availability discussions, and create processes to help customers stay organized and informed.
  • Provide insight into purchasing decisions for the company team based on conversations with customers and a well-established customer relationship.
  • Provide customer service to walk-in retail customers, handle cash/credit sales transactions, and telephone sales support.
  • Prepare and pick sales orders in support of the warehouse team and give input on marketing, events, and broader customer communications.
Requirements:
  • Previous customer service and/or administrative experience is required (1+ years strongly preferred).
  • Computer proficiency is required.
  • Demonstrated ability to provide high-level customer service and handle multiple priorities at once is essential.
Preferred Qualifications:
  • Bachelor's degree in a related field.
  • OR 2 years industry experience.
Working Conditions:

Conditions vary and will include warehouse, office, and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air.

Supervisory Responsibilities:

Yes

Essential Job Functions:

This role requires a proactive and customer-obsessed individual who can work with a sense of urgency and provide high-level customer service. The ideal candidate will have strong communication skills, both written and verbal, and be organized with strong problem-solving skills.

The compensation range for this position is $22 to $24 hourly. Additional compensation may be applicable, including profit sharing. Benefits available for this position include insurance, life insurance, 401(k), paid sick leave, paid holidays, and paid vacation.


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