Account Resolutions Expert

7 days ago


Arcadia, California, United States Foothill Credit Union Full time

Foothill Credit Union is seeking an experienced Account Resolutions Specialist to join our team.

About the Role

This role plays a vital part in building and maintaining successful member relationships by supporting servicing, collections activity, and delinquency goals. The ideal candidate will be passionate about communicating and promoting our vision and goals.

The incumbent will process claims related to Mechanical Repair Coverage (MRC), Guaranteed Asset Protection (GAP), Debt Payment Protection, and forced-placed insurance. They will ensure compliance with credit union policies and procedures, work early-stage collection efforts, and contact members with delinquent accounts via letters, phone calls, texts, or emails.

Responsibilities include documenting all collection actions taken, researching accounts for errors, establishing effective coordination and communication within the department, and attending meetings as required. The successful candidate will also be responsible for other duties as assigned.

Requirements
  • A high school diploma or equivalent is required.
  • A minimum of two years of credit union or banking collections experience is required.
  • Specialized banking or credit union education and training in a Collection environment are necessary.
  • The candidate should have knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements.

We offer a competitive salary, estimated at $60,000 - $80,000 per year, depending on qualifications and experience. We prioritize the well-being of our employees and offer benefits that promote work-life balance.


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