Floor Operations Manager
3 weeks ago
About City Winery
We are a dynamic and unique workplace where wine, food, and live entertainment collide. Since 2008, we have been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines.
Who We Are Looking For
You are an experienced industry professional with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture.
Responsibilities
- Manage day-to-day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift.
- Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees.
- Ensure restaurant and venue are fully prepared and organized for daily execution of the operation.
- Manage staffing and operations of all revenue centers.
- Prepare scheduling on a weekly basis.
- Resolve guest concerns and complaints with exemplary level of hospitality.
What We Offer
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement.
Requirements
- Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience.
- Exceptional hospitality skills.
- Proven leadership skills and commitment to operational excellence.
- Strong analytical and data skills.
- Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment.
We are an equal opportunity employer and value diversity at City Winery.
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