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Senior Member Service Representative Lead

1 month ago

Puyallup, Washington, United States TAPCO Credit Union Full time
Job Title: Senior Member Service Representative Lead

At TAPCO Credit Union, we're seeking a highly skilled and experienced Senior Member Service Representative Lead to join our team. As a key member of our operations team, you will be responsible for providing exceptional member service, ensuring seamless branch operations, and driving results through innovative solutions.

Key Responsibilities:
  • Provide exceptional member service, ensuring prompt and accurate transactions, and resolving member inquiries in a professional and courteous manner.
  • Lead and support branch teams in achieving operational excellence, ensuring efficient and effective branch operations.
  • Develop and implement process improvements, leveraging technology and best practices to drive results and enhance member experience.
  • Collaborate with branch leadership to develop and implement strategic plans, ensuring alignment with TAPCO's mission and goals.
  • Stay up-to-date on industry trends, regulatory requirements, and best practices, applying knowledge to drive innovation and excellence in member service.
Requirements:
  • 3+ years of experience in a member-facing role, with a strong background in operations and process improvement.
  • Proven track record of delivering exceptional member service, with a focus on results-driven solutions.
  • Strong leadership and collaboration skills, with the ability to motivate and inspire branch teams.
  • Excellent communication and problem-solving skills, with the ability to navigate complex member issues.
  • Knowledge of credit union operations, policies, and procedures, with a focus on regulatory compliance.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, with opportunities for professional growth and development.
  • A collaborative and dynamic work environment, with a focus on innovation and excellence.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where all employees feel valued and respected.