Incident Resolution Lead

1 week ago


Lansing, Michigan, United States Tech Mahindra Full time

Job Title: Global Crisis Manager

Location: Lansing, MI

 

The estimated salary for this role is $90,000 - $95,000 per annum.

 

About the Role:

We are seeking a highly skilled Global Crisis Manager to join our team. As a Global Crisis Manager, you will be responsible for the end-to-end management of all IT major incidents.

Key Responsibilities:

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports

 

Requirements:

To be successful in this role, you will need excellent communication skills, strong leadership abilities, and a proven track record of managing complex situations.

 

Benefits:

We offer a comprehensive benefits package, including medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).



  • Lansing, Michigan, United States Neogen Full time

    Job Summary: Neogen's Collection department is seeking a skilled Collections and Account Resolution Specialist to play a vital role in monitoring past due accounts and taking necessary action to collect through email and phone communication while focusing on customer retention. This is a fully onsite position, requiring presence at our Lansing, MI location....


  • Lansing, Michigan, United States Tech Mahindra Full time

    At Tech Mahindra, we are committed to being an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. About the Job Description:This role is responsible for the end-to-end management of all IT major incidents. The job holder will lead and manage the teams involved in resolving the incident, develop...

  • Senior Program Lead

    1 week ago


    Lansing, Michigan, United States Insight Global Full time

    Program Lead for Environmental Remediation About the Opportunity We are seeking a highly skilled Program Lead for Environmental Remediation to oversee our remediation programs from initiation to closure. This is a fantastic opportunity for an experienced professional to utilize their expertise in environmental remediation, program management, and client...


  • Lansing, Michigan, United States Hope Network Neuro Rehabilitation Full time

    Job Title: Rehabilitation Team LeadWe are seeking a skilled and compassionate Rehabilitation Team Lead to join our team at Hope Network Neuro Rehabilitation.Job Summary:This role is responsible for assisting in the guidance and development of clients, as well as supporting staff members in their roles.About the Role:You will assist in creating schedules for...


  • Lansing, Michigan, United States Meijer, Inc. Full time

    Job Summary:As a Store Detective at Meijer, Inc., you will be responsible for ensuring the safety and security of our customers and employees. This role involves visually inspecting the building exterior and parking lot to identify potential hazards, conducting walking inspections of the backroom and sales floor, and conducting internal theft and shoplifting...


  • Lansing, Michigan, United States Saxon Global Full time

    Saxon Global seeks a seasoned Network Architect with Zscaler to drive its network infrastructure strategy.Key Responsibilities:Design, implement, and maintain network infrastructure, ensuring optimal performance and security.Patch management, code updates, and inventory management to maintain network stability.Provide technical support for projects, advanced...


  • Lansing, Michigan, United States Nanosoft Consulting Full time

    Job Summary: We are seeking a highly skilled Data Center Operations Specialist to join our team at Nanosoft Consulting. This role serves as a primary resource for enterprise monitoring, incident management, and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.Key...


  • Lansing, Michigan, United States Securitas Security Services USA, Inc. Full time

    We're seeking an experienced Security Operations Supervisor to join our team at Securitas. In this role, you will play a vital part in ensuring high-quality service delivery, supporting district managers and account managers, and leading key projects to success.Key ResponsibilitiesThe successful candidate will be responsible for overseeing security...


  • Lansing, Michigan, United States Environmental and Safety Solutions, Inc. Full time

    Job OpportunityA leading provider of occupational safety and health consultative services is seeking a highly skilled Construction Safety Manager to join their team. Based in Michigan City, IN, this role offers an exciting opportunity to work with a renowned company that prioritizes excellence and customer satisfaction.About the RoleJob Type: Full-timeRate...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    About Michigan Farm BureauWe are a leading agricultural organization in Michigan, dedicated to serving our members and the community. Our team is passionate about providing excellent service and support to our customers.Job SummaryWe are seeking an experienced Litigation Representative to join our team in Lansing, Michigan. As a Litigation Representative,...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    About UsMichigan Farm Bureau is a leading provider of insurance and financial services in the region. Our team is dedicated to delivering exceptional customer experiences while upholding our commitment to excellence.Job SummaryWe are seeking an experienced Claims Advocate Specialist to join our team. As a key member of our claims department, you will play a...


  • Lansing, Michigan, United States Athletico Physical Therapy Full time

    Clinical Operations DirectorA key leadership position at Athletico Physical Therapy, the Clinical Operations Director oversees daily clinic operations to ensure exceptional patient care and employee satisfaction. This role leads by example, promoting a positive work environment while driving growth through effective management.Key Responsibilities:Manage...


  • East Lansing, Michigan, United States SET SEG Full time

    **Chief Information Officer Job Description**We are seeking a skilled Chief Information Officer to join our team at SET SEG in East Lansing, MI.**Job Overview:** The Chief Information Officer will lead the transformation of our IT department into a modern, agile, and innovative team. This role involves spearheading the modernization of IT infrastructure,...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    Michigan Farm Bureau is seeking a skilled Insurance Claims Professional to join our team as a Commercial Property Claims Specialist. Based in Lansing, this role requires a strong background in multi-line or property claims, with a focus on complex commercial property losses.The ideal candidate will possess a Bachelor's degree in a relevant field, such as...

  • Nurse Specialist

    4 days ago


    Lansing, Michigan, United States Nurse First Full time

    Job SummaryNurse First is seeking a highly skilled Nurse Specialist to join their team in the Progressive Care Unit at a top-rated hospital in Lansing, Michigan.About the RoleThis 13-week assignment offers a unique opportunity to work in a dynamic environment and gain valuable experience in PCU nursing.The successful candidate will be responsible for...


  • Lansing, Michigan, United States Centria Healthcare Full time

    About Centria HealthcareAt Centria Autism Services, we are dedicated to providing top-notch care and support to children with Autism Spectrum Disorder (ASD) and their families. Our mission is to help these young individuals develop the skills they need to thrive in their own unique way.We strive to create a supportive and inclusive environment where our...


  • Lansing, Michigan, United States Lansing Community College Full time

    Lansing Community College is seeking a skilled Technical Careers Project Coordinator to join our team. This role is responsible for overseeing and managing divisional projects and grants, including those funded by the Perkins grant.The ideal candidate will have a Bachelor's Degree from a regionally accredited college or university, or equivalent combination...


  • Lansing, Michigan, United States Michigan Farm Bureau Full time

    Job SummaryA highly skilled Project Supervisor is needed to oversee the daily operations of a team of project-focused analysts in our Property/Casualty Customer Service department. As an internal consultant, you will research business unit goals, workflows, and processes to identify innovative solutions to enhance business processes and efficiencies. About...

  • Senior Sales Manager

    2 weeks ago


    Lansing, Michigan, United States Ally Full time

    About the RoleWe are seeking a highly skilled Senior Sales Manager to join our team. This individual will be responsible for managing a team of product analysts and providing field support to our Large Dealer Group accounts.Key ResponsibilitiesIncrease volume and revenue from strategic Large Dealer Group accounts.Train, coach, and equip strategic accounts to...


  • Lansing, Michigan, United States Conduent HR Services, LLC Full time

    Company Overview">We are a leading provider of benefits administration services, helping valued customers navigate their pensions and financial benefits. Our team is passionate about delivering comprehensive resolutions with empathy and determination.">Salary">$16.00 per hour pay rate after training (bi-weekly pay)">Job Description">You will be the initial...