Field Operations Manager
3 weeks ago
At Via, we're revolutionizing transportation with technology. Our goal is to make a significant impact on the environment and daily commutes. As a Field Operations Manager on our Transit-as-a-Service (TaaS) Operations team, you'll be responsible for overseeing daily operations and driving continuous improvement and growth of our services.
Key Responsibilities:
- Ensure operational excellence and deliver an exceptional customer experience
- Oversee operations in person, with flexibility to work early mornings or evenings as needed
- Manage driver supply to meet demand expectations
- Prioritize operational issues and implement creative solutions
- Respond to driver feedback and live customer issues
- Collaborate with a broad interdisciplinary team to scale operational processes and drive growth
- Analyze metrics to identify inefficiencies and optimize operations
Requirements:
- A socially conscious individual aligned with promoting transportation equity and reducing carbon emissions
- A self-starter with a high level of responsibility and a track record of hitting KPIs and revenue goals
- A team-focused individual with experience in project management, operational processes, and customer service
- An outgoing leader skilled at communicating with partners, customers, and driver partners from diverse backgrounds
- Fluent in English, with additional languages a plus
- Based in the Chandler area and able to commute to operations
Benefits:
- Competitive salary based on experience, knowledge, and skills
- Generous benefits package, including free medical plans and 401K matching
We're Via, and we're building technology that changes the way the world moves. We're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role and have the skills and experience we're looking for, we encourage you to apply.
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