Desktop Support Specialist
4 weeks ago
Axiom Technologies is a leading IT services provider supporting medium to large-scale enterprises. We are seeking a skilled Desktop Support Specialist to join our team.
This role will provide onsite and on-call assistance to end-users within the organisation's desktop computing environment, ensuring timely and accurate service delivery.
Key Responsibilities:
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Software Installation (understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Requirements:
- Reliable transportation
- Flexible schedule and commitment to work on demand when required
- Resilient and able to face and resolve conflicts
- The ability to communicate effectively in both oral and written form with clients and end-users is compulsory
- Customer-oriented and cool-tempered
- Works well under pressure
Personal Attributes:
- Excellent End-user computing skills
- Good knowledge of Infrastructure support
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
Technical Requirements:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Desirable Qualifications:
- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
Experience:
- 2+ years of relevant experience
- Ready to travel 10-20 Miles as per the requirement
What's Next?
If you are looking for a challenging role that will utilize your technical skills and experience, please forward your resume to the contact email address.
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