Desktop Support Specialist

4 weeks ago


Brockton, Massachusetts, United States Axiom Technologies Full time

Axiom Technologies is a leading IT services provider supporting medium to large-scale enterprises. We are seeking a skilled Desktop Support Specialist to join our team.

This role will provide onsite and on-call assistance to end-users within the organisation's desktop computing environment, ensuring timely and accurate service delivery.

Key Responsibilities:

  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware Software Installation (understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems

Requirements:

  • Reliable transportation
  • Flexible schedule and commitment to work on demand when required
  • Resilient and able to face and resolve conflicts
  • The ability to communicate effectively in both oral and written form with clients and end-users is compulsory
  • Customer-oriented and cool-tempered
  • Works well under pressure

Personal Attributes:

  • Excellent End-user computing skills
  • Good knowledge of Infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box

Technical Requirements:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices

Desirable Qualifications:

  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience:

  • 2+ years of relevant experience
  • Ready to travel 10-20 Miles as per the requirement

What's Next?

If you are looking for a challenging role that will utilize your technical skills and experience, please forward your resume to the contact email address.



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